Whitewater Kitchen and Bath receives mixed reviews regarding its projects and service. Multiple customers praise the company's integrity, quality craftsmanship, and fantastic product, noting that the work passes the test of time. When issues arise, some report that Whitewater addresses concerns quickly and graciously, with customer service described as amazing during problems. The initial sales and pre-install interactions are also noted as fabulous. However, significant criticisms are reported. Communication is frequently cited as not great, with difficulties contacting staff and a lack of updates or apologies for delays. Several reviews mention installation errors, including incorrect cuts, damaged walls, missing pieces, and seams where none were wanted. Some customers feel issues were not properly resolved, citing a lack of follow-up, repairs, or final cleaning. While one office manager received appreciation for trying to make things better, overall experiences vary widely between satisfaction and disappointment.
The product is fantastic! The customer service was even better. You can only judge customer service when things go sideways. I created my own issues. Whitewater was amazing at addressing those items.
March 2021
Very professional group. Easy to work with. I'm very pleased with the installation , look and performance of the product. They have done several bathrooms for me and I will use them again.
March 2021
I had them build a customer shower base and I also ordered a new shower door from them. The whole experience spent fine. There was a small problem with the install but they offer additional material to fix it and no cost. All in all a great experience
