This Verizon store provides phenomenal, honest, and courteous customer service. The staff is friendly, helpful, professional, and knowledgeable, without being pushy. They take care of customers completely, answering all questions and handling upgrades and phone setups efficiently. Wait times are minimal, even on busy Saturdays. Multiple reviews highlight this as the best Verizon store, highly recommending it for its ability to solve problems and deliver an awesome experience where customers leave extremely impressed and happy.
I had an awesome experience with John at this location! Customer service here is phenomenal, they are polite, courteous, and honest. This is the best location I go to for help with my phone.
April 2022
Our previous carriers were being a nightmare to port over and John and Brennan made it work. Spent a lot longer in the store than I would have liked, but they were really nice and made everything work.
February 2022
I've found the waiting time at Russell's to be minimal, the technicians are professional, knowledgeable and helpful. I appreciate that they are not trying to "ram a sale down my throat" when I walk through the door. It's my Verizon store of choice and I highly recommend them!
