the quality of their products has gone straight down hill, no more lifetime guarantee, makes sense. no more EB....
October 2023
They changed their return policy. They won’t accept returns for previously worn clothes and the onus is on the customer to prove that it’s unworn. Since I can’t return clothes anymore washed or unwashed, they’ve lost a customer.
February 2023
For the price of these jackets the return policy is trash , you’re better off shopping at Nordstrom or REI for a puffy jacket .