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June 2025 by Ivette !
Came to exchange a shirt for a bigger size. I used a rewards that day. The shirt was even cheaper today… but somehow they wanted me to pay extra to exchange the shirt. When instead they should’ve gave me the money I payed extra or just simple exchanged the size. Some people just don’t know how to do math and need to work in other places. How am I going to have to pay to exchange something that’s cheaper now, they also said I would’ve had to loose the reward…. Had to keep the shirt instead.
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May 2025 by Lori Henderlight
Staff was helpful and friendly. Easy transactions
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April 2025 by kvn mojo
Nice store!
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February 2025 by Ashley W
It's a mall Eddie bauer
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June 2024 by Vicki Hiddleson
Looking for Womens cargo shorts. Not a big supply.
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February 2024 by Derek W
My coat had a major manufacturing defect, but it was outside of the new 1 year period. Corporate told me they would replace it for free even outside of the warranty and said to talk to the store I bought it from. Lexi (the store manager) at fashion place refused to honor what corporate said and would not replace it, so now I have to mail it in and wait three weeks for a coat in the freezing winter months... Horrible customer service. I previously bought a lot here, but never again. Thanks Lexi, for letting me know that you no longer support or care about your longtime customers.
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December 2023 by Mark G. McEwin
the quality of their products has gone straight down hill, no more lifetime guarantee, makes sense. no more EB....
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October 2023 by Mark Zivney
They changed their return policy. They won’t accept returns for previously worn clothes and the onus is on the customer to prove that it’s unworn. Since I can’t return clothes anymore washed or unwashed, they’ve lost a customer.
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September 2023 by Jonathan Horan
High end functionality
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September 2023 by David
Great gear, subpar service
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February 2023 by Charles Eagar
For the price of these jackets the return policy is trash , you’re better off shopping at Nordstrom or REI for a puffy jacket .
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December 2022 by Mariah Mills
Went to this store to get a couple of items. There was one employee checking people out and another wandering the store. After 25 minutes waiting in line we left. The other employee came up saw people waiting and walked off. More than one person left because it took so long.
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October 2022 by Hannah Bick
Never have I ever been so disgusted with customer service or lack there of. Upon entering the store I was never once greeted and then was treated with utmost disrespect from manager Lyndsey. Will not ever go back and left a sour taste in my mouth for Eddie Bauer.
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September 2022 by Eric Mcgrath
Store is too small. Too much crammed too close togeather
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September 2021 by Christopher Gee
I like the gear. I wish the store/franchise could figure out how to operate in the COVID era. I have purchased numerous things over the years. Recently a pair of pants that was 6 months old came apart at the seam. Until recently they had a lifetime warranty. They refused to take the pants back because of COVID. I’m not sure how the two are connected, pants that were defective and under warranty can’t be returned because of COVID? Are they going to stitch them up and sell them again? The employees were definitely not happy about working during COVID, which I get. But, I was wearing a mask. She was wearing a mask. Her manager was wearing a mask. She was behind plexiglass. We were 6 feet apart. The inability to operate during COVID may be the death of the business.
Also - the lifetime warranty is dead. Now, all things are covered by a one year warranty, bummer
