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“I switched from progressive after being unhappy with the cost and service I was getting. Bear River is significantly cheaper and there’s no phone tree! If there is anything I need or have questions on, I can give my agent a call and she’s fantastic! 10/10 would recommend”
“Cassie is so knowledgeable about the industry. She helps take me through options that meet my needs and budget. I also bother her throughout the year about my health insurance policy and she’s always willing to help me out. In today’s unstable health insurance world, it’s so nice to have an advocate who stays on top of the rules and regulations to better serve clients. Cassie is ALL of that.”
“Always a GREAT experience. Excellent Customer Service and a friendly atmosphere. We've been with Randy's office for many, many years, and we trust them with all of our insurance needs. Highly recommended.”
“I've been with Melissa Felis and State Farm for my three autos, home, and business, for close to 19 years and have always had great service with Melissa and her assistants. They have always answered the phone when I've called and the couple times that they were not able to answer, they called me right back, even when I didn't leave a message. That's great service! A+++
When it comes to State Farm as a company, it's been mostly positive. I had a couple small no-fault comprehensive auto claims like windshields and it was always super smooth. I recently had my first home claim after 19 years and had to go through the usual hoops and fight the typical back and forth insurance battle as expected, but in the end they paid the repairs of nearly $30K. BUT!! After paying out, State Farm dropped my home coverage even when I went 19 years without a SINGLE home claim. They kept my autos covered. I'll be pricing out other options.
So A++ for Melissa as an agent, and A for State Farm until I had my first claim then they canceled my home. My recommendation, give Melissa a call and she does a great job! Once you have a home claim, start shopping around afterward.”
“Maricela Serna Helped me with a special enrollment period. I had a recent move and was very confused. Maricela helped me throughout the way and was positive and patient the entire way.”
“Bear River Mutual is very customer focused, responsive, quick and fair about everything they do with claims. They over communicate and insure all your questions are answered and that you receive the best service.”
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“I've had Colton help me with my insurance for years. He has ways been instantaneous in getting back to me with any questions or changes I need made to my policies, and has always had competitive rates”