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September 2023 by Amanda H.
This store is a joke! I had a $25 visa gc to use and I needed new eye cream so I figured I would use it to purchase just that. Yeah...not so much! Online you can only use one form of payment, so I went into a physical store and asked if they could type in the card # (I used to work retail so I know it is possible and there's no reason a company can't do it), he proceeded to tell me that they can't do it because of policy. Not sure what kind of BS that is. You're getting the money regardless. And then he proceeds to tell me to get online and order it that way even though I already explained the dilemma with that. That was that. He said oh so sorry, have a nice day. I will seriously never shop in the physical store EVER AGAIN. And the customer service was abysmal at best. So disappointed! Looks like I'm looking for new creams.
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June 2023 by Emily Sedgwick
Jayde helped me today with a Father's Day gift for my husband. She was amazing from start to finish, and really made my shopping experience a 10/10. I was so impressed with her service, and willingness to go above and beyond.
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June 2023 by Kadee Knupfer
I love Kiehl's! The employees at Fashion Place are always so nice and helpful. I have extremely dry skin, but thankfully I was recommended great products that have made all the difference.
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June 2023 by Amber B.
I have been using Kiehl's products for over 25 years. Especially the Silk Groom Serum. I am lucky enough to have thick waist length hair and the Serum was my favorite product of all time. Whenever anyone asked me what products I used which was often I referred them to Kiehl's and recommended the Silk Groom Serum along with a few other products. I have easily sent Kiehl's more than a few hundred customers over the last 25 years. Several months ago the new total snob zygote of a manager at the store I have frequented for the last 10 years very rudely informed me that the serum was discontinued. He even went so far as to insult my taste in using such an old product. He had no suggestions for a replacement product and seemed to have a problem with me in general. All of the other store employees knew me and have always been very kind and professional. I started buying the serum from Ebay at twice the cost but eventually the they ran out. I had 2 other altercations with the store manager when he told me just as rudely on 2 different occasions that both the Shampoo and Conditioner I use were discontinued as well. It turns out they weren't, the store was just out of stock at that location. I am extremely disappointed with Kiehl's for getting rid of the Silk Groom Serum. Long time customers should have been given some kind of warning so we could stock up. The Babassu Oil Serum that I assume was supposed to replace The Silk Groom is awful. it reeks like a combination of a saddle and a nasty cheap pheromone perfume sold on informercials from the 90's called Realm. For those of you who aren't old enough to get that reference it smells kind of like that stoner you knew in high school who never bathed and tried to cover the stench in Patchouli. Where the Silk Groom had very little sent and didn't overpower every other product that I use the Babassu oil is so overpowering that it gives me a headache. I am no longer using Kiehl's and I plan to discourage people from using their products as extensively as I used to encourage them.
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May 2023 by Jill H.
I bought over $125.00 worth of product. I never received it. They refused to reimbursed me. They just blew me off! I checked with ups, they said they returned it. Do not buy from this company. I am disappointed! Do not give this company your business. Customer service is terrible.
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December 2022 by annette flores
Buyer beware. Do not place an online order. I received my order 4 days before Christmas. In the box has the correct packaging slip of the products I ordered, But not one of the products I ordered is in the box. I’m not sure how you can have a piece of paper with all the correct products and put all the wrong product in the box. Now I won’t have the gifts in time. I’m so disappointed
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December 2022 by Doungkae Press
Picked up gift for my son for his birthday and I was treated poorly by a staff member name Jayden? Had an attitude and very rude to me, treat me like I don’t shop or know their products :( very bad experience.
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October 2022 by Stephanie G.
Terrible customer service, not helpful at all. Service has been constantly poor over last 6 months. Will not be recommending or shopping here anymore.
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October 2022 by Daniela Lo Feudo
I've been using Kiehl's for over 20 years, when this store didn't even exist. I was so excited when it first opened at Fashion Place Mall. I've always been treated cordially by very professional, knowledgeable and friendly staff. This weekend was extra special when Lauren went above and beyond to introduce me to a new line of shampoo/conditioner specifically for my hair and sensitive skin types. Thank you, Lauren! Kiehl's is lucky to have you in its team!!!
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September 2022 by gaven arrien
had walked in and jade the associate was extremely helpful & friendly. she knew what she was talking about, and talked into depth of each of the products. again, thank you!
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September 2022 by Keenan Prescott
The employees at our local Keihls are phenomenal. Friendly, patient, and very kind. 10/10.
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August 2022 by Samantha Barker
Sam was absolutely amazing. As a long time customer, I’ve never been inside a storefront, she made my first time in memorable. I was so great full to speak with her and gain more knowledge about my skin!Thank you Sam!
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March 2022 by Tobias S.
Sam from this location helped me out on the phone big time! She didn't make me feel rushed, answered all my questions, and helped me with a good game plan. The store location is a little far for me, so she saved me a trip and now I feel good about what I'm ordering off Kiehl's website. 5-star service is getting rare these days, so truly, big help! Thank you, Sam!
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January 2022 by Ashley Mancilla
I never write Google reviews.. but I just had to share the best experience I had holiday shopping. I walked in looking for a Secret Santa gift. Lauren asked me what my budget was and created a personalized gift box in a matter of minutes! You could tell she was very knowledgeable of the products. Then, she took the time to wrap it beautifully. She also made sure to leave space in the gift box because I had wanted to add a couple more items. It was my first time in the store and I will definitely be going back to Lauren!
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November 2021 by Samantha Budge
I had a skincare consultation with the store manager Lauren a few days ago and was SO impressed by how much insight she had about the products and how professional the consultation was. Really loving the products I bought! Definitely will shop here again.