Jackson Group Peterbilt in Ogden, Utah, is highly praised for its excellent service and professionalism. Customers appreciate how quickly they are helped, with many noting prompt diagnosis and repairs, often on the same day. The staff, including service experts and parts teams, are described as friendly, helpful, and willing to go above and beyond to assist, even when the shop is busy. Customers have had repairs like fixing fuel injectors, valve gaskets, and coolant leaks done efficiently, with some visits requiring the shop to accommodate them despite a busy schedule. The team is recognized for their clear communication and helpful explanations, making the service experience smooth and trustworthy. Overall, Jackson Group Peterbilt is seen as a top-tier dealership that consistently delivers outstanding service, ensuring trucks are repaired quickly and customers leave satisfied. The staff's dedication and professionalism make it a reliable choice for truck maintenance and repairs.
Kyle and Gary are the best I have ever dealt with! This is the first time I have taken my truck to a dealer and the experience is worth the 50 mile drive for a simple service and a few accessories. The whole parts team and service are the best bar none! Thank you for everything.
August 2023
Everyone in the building is spectacular! Tina in services has ALWAYS been super helpful. Her and the team in the shop have jumped through hoops to get us our trucks on time before we go on another fire. It is always much appreciated and as a business, we will forever be a customer with Peterbilt.
July 2023
Carlos in service is 2nd to none in my opinion, I'm very thankful for his willingness to help and explain, both times that i have visited i received excellent service
