Ken Garff Volkswagen Orem in Utah offers a wide selection of new and pre-owned Volkswagens at competitive prices, making it a convenient choice for those looking to buy or service their vehicle. The dealership has a dedicated sales staff with many years of experience, aiming to satisfy customer needs through helpful and respectful service. Customers appreciate the friendly and professional attitude of the staff, with several reviews highlighting positive experiences with sales associates who are respectful, patient, and not pushy. Test drives, vehicle information, and financing options are easily accessible, both online and in person, contributing to a smooth buying process. However, some customers have experienced delays and issues with vehicle servicing, particularly with oil changes taking longer than expected. Communication problems and slow responses from the service department have caused frustration, especially when customers are left waiting for their cars for multiple days without updates. Despite some efforts from management to resolve complaints, negative experiences persist, leading to dissatisfaction and calls for refunds or alternative arrangements such as ride services. Overall, the dealership is praised for its excellent customer service when dealing with sales, with staff showing professionalism, respect, and patience. The team’s responsiveness and willingness to address concerns have improved some experiences, earning the dealership a mix of high praise and critical feedback. For those seeking a dealership with a strong sales team and good customer service, Ken Garff Volkswagen Orem is a solid choice, though potential service delays should be considered.
I had a great experience purchasing my Volkswagen with Chris. He was very attentive and did an exceptional job at showing me all the features of my new car. Would definitely purchase from him in the future!
December 2025
Went in to just test drive the car I’ve wanted for a long time and Ethan and the sales team ended up getting me in my GLI! Ethan was super kind and helpful, he was the best. Always have loved the VW dealership
November 2025
Great experience, extremely easy, great prices. Stand up dudes.