Ken Garff Volkswagen Orem in Utah offers a wide selection of new and pre-owned Volkswagens at competitive prices, making it a convenient choice for those looking to buy or service their vehicle. The dealership has a dedicated sales staff with many years of experience, aiming to satisfy customer needs through helpful and respectful service. Customers appreciate the friendly and professional attitude of the staff, with several reviews highlighting positive experiences with sales associates who are respectful, patient, and not pushy. Test drives, vehicle information, and financing options are easily accessible, both online and in person, contributing to a smooth buying process. However, some customers have experienced delays and issues with vehicle servicing, particularly with oil changes taking longer than expected. Communication problems and slow responses from the service department have caused frustration, especially when customers are left waiting for their cars for multiple days without updates. Despite some efforts from management to resolve complaints, negative experiences persist, leading to dissatisfaction and calls for refunds or alternative arrangements such as ride services. Overall, the dealership is praised for its excellent customer service when dealing with sales, with staff showing professionalism, respect, and patience. The team’s responsiveness and willingness to address concerns have improved some experiences, earning the dealership a mix of high praise and critical feedback. For those seeking a dealership with a strong sales team and good customer service, Ken Garff Volkswagen Orem is a solid choice, though potential service delays should be considered.
had a great experience picking out a jetta for my wife! sales man was Ethan and he allowed me to be very thorough on everything i wanted to be inspected on the vehicle before purchasing! would gladly buy another vehicle again!
August 2026
Staff that helped me with my service was great 😀 they even got me an Uber home while I waited for my car to have a diagnostic test done
July 2026
Ricky provided exceptional service, demonstrating a high level of accommodation and effectively addressing all inquiries.
