KeyBank provides retail and commercial banking, investment management, and consumer finance services through branches, a website, mobile app, and a network of ATMs. Reviews note extremely friendly customer service representatives and a positive, caring banking experience where staff are kind and helpful. Appointments are readily available and the financial health checkup is considered educational. However, some customers report issues with accounts being frozen or restricted without notice, though these matters are eventually resolved. A repeated complaint is that the Drive-up ATM, especially for cash deposits, is out of service more often than at other banks.
Great people to bank with, both inside branch for account assistance and using ATM after hours. Great staff, ready to help.
January 2024
Keybank Executive Office has froze and restricted accounts but still accepted,$13,000, they tell us no reason why restricted, gave no notice. They restricted them and allowed deposits.The matter was resolved a week later. Thank you for releasing the funds.
July 2023
Extremely friendly customer service representatives. My only complaint is the Drive-up ATM seems to be out of service more than normal banks (especially making cash deposits)
