NAPA Auto Parts - RPM Auto Parts in Orem, UT, is known for providing quality auto parts, tools, and accessories with excellent customer service. Customers appreciate the helpful staff who go above and beyond to assist with difficult parts searches and installation needs. For example, one customer praised a staff member for spending over 30 minutes to find the right part for an old truck, earning their loyalty. Others highlighted staff members' willingness to help with unexpected issues, such as installing a dead battery or finding a specific belt for a wood chipper, often taking extra time to ensure customers get the right fit. The team demonstrates leadership and dedication, especially when handling complex cash situations or difficult parts. While most interactions are positive, some customers noted occasional inappropriate behavior from staff, but overall, the store is seen as a reliable place that cares about customer satisfaction. Customers also enjoy the convenience of the ship-to-home option and the opportunity to save money with NAPA Rewards. With friendly, customer-focused service, NAPA Auto Parts - RPM Auto Parts remains a trusted destination for automotive needs.
Very good service and advice from new dad, employee Trenen(?)!
July 2025
Great store and excellent help! John went above and beyond to help me find a custom fit radiator hose for my motorhome, and they had the other stuff I needed as well. Thanks!!
March 2025
Got the battery switched out, and their battery tester is way better than the Snap-on one!
