The Xfinity Store by Comcast in Orem, UT, located at 21 W University Pkwy, offers a wide range of Xfinity services, including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security. Customers can also make payments or pick up and exchange equipment at this location. Customers have reported positive experiences at this store. The customer service was described as speedy, with knowledgeable representatives who were able to resolve issues efficiently. One customer, Will, was praised for his professionalism and for resolving a problem in less than 15 minutes, which the customer said Xfinity customer support couldn't do after multiple hours, agents, and phone calls. Another customer, Ethan Gauntt, was commended for his helpfulness in setting up various services, including internet, a new Apple phone, and a watch. He was described as extremely knowledgeable, patient, and easy to talk to, and he explained things in an understandable way. Additionally, a customer named Jeff was praised for going above and beyond to understand the customer's needs and find the best plan for the customer and their family, even though the customer had been with Comcast for 15 years. Overall, the Xfinity Store in Orem has received positive reviews for its customer service and the ability of its representatives to resolve issues effectively.
Turns out a few minutes with Jill is more helpful than the many hours I've spent with phone reps
June 2026
I had to pick up equipment for my home wifi. The staff was very friendly and helpful.
May 2026
I was very happy with the store, and the team, very helpful and did not try and upsell. Took care of business and I was out in 10 minutes. Vert pleasant.
