The Xfinity Store by Comcast in Orem, UT, located at 21 W University Pkwy, offers a wide range of Xfinity services, including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security. Customers can also make payments or pick up and exchange equipment at this location. Customers have reported positive experiences at this store. The customer service was described as speedy, with knowledgeable representatives who were able to resolve issues efficiently. One customer, Will, was praised for his professionalism and for resolving a problem in less than 15 minutes, which the customer said Xfinity customer support couldn't do after multiple hours, agents, and phone calls. Another customer, Ethan Gauntt, was commended for his helpfulness in setting up various services, including internet, a new Apple phone, and a watch. He was described as extremely knowledgeable, patient, and easy to talk to, and he explained things in an understandable way. Additionally, a customer named Jeff was praised for going above and beyond to understand the customer's needs and find the best plan for the customer and their family, even though the customer had been with Comcast for 15 years. Overall, the Xfinity Store in Orem has received positive reviews for its customer service and the ability of its representatives to resolve issues effectively.
I had to return a router and thought it was going to be a very long experience. Turns out when I walked in there was one guy sitting at a kiosk that was able to help me right away. Great experience!
January 2026
Jeff was cool and kept contact and helped during some strange billing issues.
December 2025
Clean place friendly staff but as typical the advertised prices included all sorts of assumed discounts, meaning that if they advertise $50/m you're more likely to get $80
