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April 2024 by Katie Zumwalt
Give Ryan a raise!! I was THAT person running up to the door at 6:01pm and he was so kind (as well as the rest of the staff) and allowed me to still be serviced. Thank you so much!!!!
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January 2024 by Michael Isom
A fast and friendly experience. Kinsey was very professional and helpful with my transactions. Recommended!
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December 2023 by Daniel Ormsby
People are nice but the auto loan process is not worth it. They never get your emails and the insurance verification didn't recognize the loan. Very frustrating. Not doing this again. Bad service. But nice people.
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August 2023 by Pamela Flamini
Horrible teller Mati and supervisor, acussing me that my mother’s ID was fake and threaded me to confiscate the document to the point that the police had to be involved in order to prove the legitimacy of my elder mother’s document. Never come back and planing to stop banking with them
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August 2023 by Bryce Gallentine
Tristan (sorry if I spelled your name wrong) was very nice and very efficient
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May 2023 by Taylor High
I had to withdrawal a lot of bills for graduation gifts and the teller was very helpful and nice!
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March 2023 by Maryanna Cruz
My senior citizen mother whom I talked into getting an account at this location, experienced shaming because of something on her credit report by a manager who refused to give her the number of anyone above him. She was completely embarrassed and I feel bad that I told her it was a good bank to bank at. When I opened my account I opened it in the Draper location where people were/are kind and respectful. I'm opening a business account in this area and I refuse to open one with this bank because of this managers total disregard for how to be a gentle human. I can't imagine ever allowing someone to walk out of my presents with their head hanging low.
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December 2022 by Jordan Lindsey
Been a 20+ year member and this branch is by far one of the worst for customer service, staffing and helpfulness. I would avoid this branch. AFCU has been bad over the last year now for me. Going to start moving to Mountain America Credit Union. They are good for withdrawing money and that is it at this branch.
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June 2022 by Andria Franklin
They NEVER answer their phones anymore and take hours to call back. Just horrible service. This is every single branch.
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June 2022 by Ronnie Talbot
Stopped for help on a pay off. Megan that was in the managers office was very unhelpful at best. I was hoping she was able to locate a payoff check that was sent overnight 5 days ago. Megan acted put out that I was there for help on this, as stated it was not her issue. I needed to contact the facility that sent the check. I called the facility where I traded my truck into. The facility was willing to help in anyway possible. They got me the payoff check and verified it had been sitting at the America first facility for over a week. This help did not come from the institution that I have multiple loans through No! Came from someone who understood that I needed some help. As of today I will move all loans and banking from America first! This horrible lady in my opinion should not be in any position that requires personal relationships. Thank you for the past but I am done with America first!
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April 2022 by Richard Taggart
The "supervisor" Megan Christensen is terrible at her job. I brought in my son to create an account. He was super excited to finally do this. I was told we needed to wait just a few minutes to be helped. After 10+ minutes i stood up and was told it would be another 20 minutes because she was doing errands in the back. Terrible customer service and experience for my excited son. Going to another branch.
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March 2022 by David Bratt
Hate trying to get a hold of this branch it all ways says there going to call back but never do and to get to a person is impossible
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February 2022 by Alaina Stubbs
Super frustrated with this bank in general. But this location was rough today. The first lady I worked with was perfectly nice but did not know what she was doing so she called over another lady who seemed like she might have been the branch manager or something and she was incredibly rude and unwilling to help. She literally walked away halfway through our conversation after saying "we might be able to take care of that but it would take a while"... what? I stood in line and explained the whole situation, wasting my time, just to be told it would take too long? What a joke. I was already planning on closing my account but after this I definitely will be.(Not to mention, by the way, that the afcu phoneline has a minimum of a 1 hr wait. Today was a minimum of two hrs.)
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November 2021 by Rhett Hathaway
I have had no issues with the staff at this location, they have always been pleasant to deal with. But trying to call the 800 number or send an email to get some help with anything is near impossible.
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August 2021 by Kim Osborne
Melanie was amazing to work with! Excellent customer service! She helped our son with a car loan and we had an exceptional experience. If I could give more stars I would. She was awesome! Highly recommend America First Credit Union and especially this location!
