KeyCorp, a Cleveland-based financial services company with assets of approximately $93.8 billion, provides a range of products and services to individuals and companies across the United States. The company operates through branches, a network of over 1,200 ATMs, telephone banking centers, and a website and mobile app that offer 24/7 account access and financial services. While the bank's location is convenient, some customers have noted that the teller service can be slow, with only one teller working both inside and outside the branch. Additionally, some customers have found the bank staff to lack the personal touch and hometown feel, with a lack of personality and familiarity with their customers. However, the bank's fraud detection and prevention services have been praised by customers. One customer reported receiving a prompt text notification about a suspicious transaction, followed by a quick response from bank personnel who blocked the card and sent a replacement. This level of attentive service has earned the bank appreciation from its customers. On the other hand, one customer had a negative experience with the bank's mortgage services, citing issues such as an incorrect loan denial, delayed appraisal, and an inability to deliver on the promised interest rate. The customer expressed frustration with the unprofessional handling of the situation by a specific employee, Jeremy Hill. However, the bank's social media representatives were commended for their efforts to resolve the issue and retain the customer.
Nice location I'll start with the teller they have one teller working inside and outside so you could be standing there for a few they have bankers working in cubicles some of them not all lack personality for a small Bank they lack that hometown feel being friendly knowing your customers a little bit better.
March 2016
Very friendly and helpful. Went to 4 other banks before here and was excited for all the quick and friendly service
February 2016
Nice people work here, good location and easy access
