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July 2024 by Lance Kelson
As usual this Pharmacy continues to lose, not check voicemails or make a lot of effort to fill prescriptions called or sent in to their place of business.
Most of my physicians will not even send my prescriptions to the Roy Walgreens. They just tell me to choose another Pharmacy.
The employees do a great job at the window for pickup but getting prescriptions filled first is a nightmare.
I would not be surprised if this location is one that is shutdown by Walgreens cost cutting currently under way.
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July 2024 by Randee Barriga
The last two months this location has been horrible at refilling and meeting the needs of my family. I am looking for a new pharmacy to replace this location after speaking with the pharmacists today and she was rude and hung up on me after letting me know that it was not her problem. You should probably do a bit of training on customer service.
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May 2024 by Cheryl Grimes
Great so far!!
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April 2024 by Adam P.
I'd like to leave a great review for your pharmacy team in Roy, Utah. They always take care of me, even in the face of obstacles like they ran into this morning. The label printer went down so they couldn't finish filling my prescription, but they were on the phone with tech services immediately to get it figured out. This is just the latest reason I believe those that work this pharmacy care about each patient even though they likely have more than they can handle. Just wanted to shout out to the techs and the pharmacist there this morning. They did great
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December 2023 by Johnathan Jones
Horrible at every level every time I go there it’s a new experience that usually ends with a headache. Product not in stock technicians don’t check insurance correctly or coupon codes correctly I’m done and taking my business elsewhere.
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December 2023 by David Dyre
Great service and products
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November 2023 by Shawn Stowell
The staff that are at this Roy location are terrible! You’re not greeted at all. No one is smiling. They don’t even give you eye contact. Not friendly. I go here to do cash deposits since it’s the nearest one and every time it’s the same deal. Customer service is the worst.,
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September 2023 by Alejandra Nielsen
My husband has been in this store twice to get his military required vaccines and he’s treated as an inconvenience every time. They didn’t order his shots, they dismiss his requests and AFTER doing everything they wanted for them to order the vaccines they STILL didn’t order them. They need to change staff or something because what the heck man. You don’t get treated this way, especially with medical items like required vaccines.
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July 2023 by Jordan Miller
The pharmacy drive-thru closed at1:25 p.m. not 1:30 p.m. like they say they do. I pulled up at 1:25 p.m. and the window shade was down and said they were closed for lunch . so don't go there between 1:25 p.m.-1:30p. If you ask them as they're leaving why they closed early they will tell you because you were in line and not at the window even though you were at the window before 1:30.p.m. Very ignorant and rude when I asked. I've been going here for years and haven't ever had that problem before. I normally love this place but stuff is going downhill.
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May 2023 by AJ Y
I have immense gratitude for pharmacist Linh and her team - today they helped me with a medication that needed to be researched and I couldn’t be happier with how I was treated during the process. They listened to me and actually caught an anomaly in their system and never once made me feel crazy or suspicious about the situation! Linh was able to find exactly what I was referring to and was so kind about it! The way you guys talk to people and make people feel is EVERYTHING- thank you for have a sharp eye and for looking out for my health and insurance billing. I appreciate you so much! Respectfully! AJY
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January 2023 by Emma Allred
Do not order photos/posters from this location!!! Half the time they are not cut to correct size. It’s gotten to the point where I have to bring my frames in to make sure they actually fit… and the employees don’t seem to care when they don’t fit. I’m officially done printing here and you should be too.
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November 2022 by L L
Everyone has always been nice there and still is but there are some things your employees should NOT be doing walking through the store working. Today I went in though and an older gentleman staff member (no name tag so I'm assuming he was loss prevention) was walking the store (he came out of the employee area a couple of times so I knew he was staff), rotating product, staring at people, etc., listening to his religious sermon or whatever it was very loudly. If he wants to listen to it, all good but it should be done on his own personal time or he should have ear buds in. He shouldn't be subjecting customers to it while on the clock. Period.
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November 2022 by Paul
Terrible Customer Service.... Called in the morning to make sure they could get the medicine I was after. More than 15 minutes on the phone and I was told that they could order the medicine. Went to the store and found out that they could not order the Rx. I expressed my frustration with being told the wrong information on the phone and the tech gave me an attitude. MAYBE, a new/training technician should be looked over!!! AND MAYBE some customer service training would help keep customers...
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September 2022 by Lynn Olpin
Good store and pharmacy. Good place to get beauty supplies and first aid supplies.
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July 2022 by Mongooste
No fedex drop off. Advertising is misleading
