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September 2023 by BTDT Salt Lake West
We have been very satisfied with the customer service at First choice. Gina has been amazing to work with. Highly recommend them.
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September 2023 by ChocolateRN27
(Update below) This place is horrible, they Jacked up their prices 3x. I been with them for 3 years and its miserable the whole time, theres been times when I was current on my payments and they wouldnt let me in, im sitting there waiting at the calling the number leaving messages no response until the next day wasting gas driving out there, there been times when I left and someone else sets off the alarm and they try to make me pay for setting off the alarm.I have always paid for unit bringing my account current, but this time I'm having troubles paying for things, my roommates decided to up and leave so I'm taken on my whole rent, and car payment at the same time this guy raises their prices from $89 to $115 without letting me know (they said they sent a letter) I did move so ok but no phone calls or texts (they did a couple of times but after the year they stopped). I knew I was getting behind on my unit I called and left messages telling them about my situation and that I need some time to come up with the money to bring my unit up to date but NO return calls. Finally, I get ahold of someone and they Said my unit will $365 to bring it current I was l cool I can pay that on the 11th. She was like hold on and came back saying it's now $515 and needs to be paid in full by the 15th.. I was like damn yall can't work with me, NO they don't care.. Im in school I got tuition, rent and car payment, food. I cant afford to pay all that at once they don't care now I'm losing my stop because of life and they don't care.{Update 8-27-2023}They only charged me my pass due amount and let me get the items out of the unit, so I'm changing from 1 star to 3 star'sThank you, and one lady was very very very nice, when I went to gather my things, but I can remember her name sorry and thank you.
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November 2022 by Kozmo Kramer
Has been great in the past, but with new price hikes while Americans are hurting. Will have to move my trailers. Was charged 80.00 more on this month's payment.
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November 2022 by Lisa Pascadlo
I have stored my travel trailer here for more than a decade, and have never had a problem. The gates and entry systems are well-maintained and the owners/managers so responsive and pleasant to deal with, you can't go wrong with an outside storage solution like this.
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March 2022 by ruby Valladares
Very good place to rent from they have very good surveillance, thanks Gina and Melissa for you good work and always trying to help. Thanks for opening the door when the big rigs come through.
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October 2021 by Steve Chavis
I helped a getting who bought a storage unit from an auction there.It was fun but it was allot of work
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October 2021 by Terrie Rodriguez
Great to work with, affordable, easy to contact - great customer service.
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September 2021 by heather munsee
So accommodating, and great customer service good prices
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September 2020 by Spring Kucher
Wasn't impressed with their Customer Service.
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August 2020 by Menolly Gull
Do not trust this company to properly manage their facilities. After updating my card expiration and security code information and my address, they never actually updated it. Then never CALLED me to tell me there was an issue. “We have 500 units” okay so before you auction a unit CALL THE OWNER OF THE UNIT. Send an email. DO SOMETHING ELSE OTHER THAN RELY SOLEY ON POSTAL MAIL. It’s a simple step that would save someone from losing things that cannot be replaced over less than 200$. Then they will hang up on you because you’re upset and tell them they will send you the so called notices they sent to the WRONG ADDRESS they never updated when you called to update it. Imagine that poor office procedures lead to unhappy customers
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July 2020 by Rollingwithr B
Very tight spaces, alot of people storing junk in vehicle spaces, giant holes in gateway to vehicle lot that drags your trailer on the ground. Gravel lot is not well packed you can see trailer landing gear sinking in the ground. Staff is not friendly!
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June 2020 by MoppEm'UPP Drippy
Good ol storage
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June 2020 by Nathan Katschke
I parked a truck here for five months. Gina and Melissa were great to work with. They were very accomodating and worked with me on after hours delivery and pick up. My truck was not disturbed in all that time. Gina remembered me and my vehicle each time I spoke with her and was very easy to work with. I would recommend 1st Choice Storage to anyone.
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March 2020 by Roger Livingston
I have been with first choice for over 10 years. although like every place's there are crooks. and I did have some parts removed from a pick up I had stored there. I've had nothing but good luck and friendly folks waiting on me. Over all .great place to store your stuff
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March 2020 by Steve Chamberlin
My husband and I used 1st choice to store some items while we were trying to sell our home. The employees were very helpful in locating a unit that was perfect for our needs at that time. As we got close to listing and then learned that our new home would not be ready by the time we needed to be out of our old home, they worked with us on short notice to get another space for our larger furniture items. They provided us with additional locks without the usual set up fees. The
