1st Choice Storage is a secure indoor and outdoor storage facility. Reviews from customers present a mixed experience. Several customers report very good service, describing the staff as amazing, very nice, responsive, and pleasant. Specific employees are commended for their good work and for always trying to help. The facility itself is noted for being secure with well-maintained gates and entry systems and very good surveillance. However, other reviews highlight significant problems. A primary concern is substantial price hikes, described as being jacked up threefold or increased by large amounts with what some felt was insufficient notice. Customer service is criticized by some as unresponsive, with reports of unreturned calls and messages. There are also complaints about access issues, even when accounts were current, and billing disputes over alarm fees. One reviewer described a difficult situation where flexibility on a late payment was not offered, though this was later partially resolved. While some long-term users have never had a problem and highly recommend the facility, others have found the experience miserable due to these operational and communication issues.
I have stored here for a long time. I have never had a problem. I love the office staff. They are honest, friendly, trust worthy and go above and beyond to help their customers. I have had stuff stored in the back and have had a storage unit. I would strongly recommend this place to anyone.
March 2024
Excellent helpful staff! Made me feel very welcome and helped me find the best space for me.
September 2023
We have been very satisfied with the customer service at First choice. Gina has been amazing to work with. Highly recommend them.
