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April 2024 by Tennessee T.
We went in and everyone was super kind. I asked to fix my brakes and they got it done in no time and didn't even ask for any money. Would defintently recommended this store for fixing needs and for anything in snow sports in general.
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February 2024 by Macy R.
Went here to get ski boots. Ben helped me find some nice furry boots for pretty cheap. Had an awesome time :)
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January 2024 by Llehctim M.
My snowboard binding strap broke while packing the truck early morning, so I dropped by level 9 as they were opening. However they didnt sell replacements, staff was super friendly and willing to help. They found a matching replacement strap in junk drawer and sent me on my way. Great shop, definitely be back soon.
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January 2024 by Ryan Felin
Incredible customer service. Couldn’t ask for anything better. Got my girlfriend a snowboard kit here, for a really good price as well. Even though we were looking for less expensive items the quality of service remained 10/10. I returned to level 9 to get a nice set of ski boots. I noticed they were missing some screws in them after I purchased them. (It was the boot manufacture’s fault NOT the ski shop) I went back into level 9 and said they didn’t have the screws I needed, so instead of having me run all over town to find specific screws, the replaced my boot no questions asked. I’ve been coming here for years and these most recent times have absolutely blown me away with the level of customer service provided by this great ski shop. You don’t need to look anywhere else for ski or snowboard gear. Level 9 is your best bet!!
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January 2024 by Meredith Peiffer
Came in looking for some new bindings after mine got damaged on day 1 of my trip. Sam helped me find some awesome Arbor bindings at a great price that I love even more than my old ones! Does not hurt at all that the shop has two adorable pups. Cannot recommend this place more!
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January 2024 by Gary Barretto
these guys were absolutely amazing, so so helpful. I snapped the dial on my boa snowboard boot. The employee just asked for my boot and dial, found the exact one and replaced it completely with the boa wire for free. Just excellent service and and overall great staff
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January 2024 by B Benson
Today I bought new skis, bindings and boots. Isaac was so patient and helpful throughout the whole process. He had me try on several boots and keep them each on long enough to know if they were a good fit or not. I had credit from selling kids skis on consignment, which is another reason I love shopping at L9!
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January 2024 by Shelby N.
I would highly recommend this place to anyone looking at getting a new ski boot. I came in yesterday and was helped by Isaac who was very helpful. He went through and explained to me the difference between the boots we were trying on and was super nice answering my questions about why you would want one thing over another. I didn't feel rushed or like that it was inconvenient that I tried on 10 different pairs of boots. 'm sure this is a great shop if you know exactly what you're looking for but it is also a terrific shop if you need help and you're not sure what you need. The customer service and help I received really puts this place above other shops in my mind and will be what makes me come back in the future.
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January 2024 by Michael Gormley
Shout out to Leon for getting me fitted in some stellar boots. Went in for the sale and unsure of what I was looking for and walked out with some boots that are already serving me well. Great service & advice
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January 2024 by James Jacobs
I’ve been buying here for five years. We just got new skis and boots today with Clara. I was extremely impressed with her knowledge of the equipment. She was very helpful and amazing to work with. Thanks again Clara!
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December 2023 by Nick Stachurski
Great shop! Their staff is super knowledgeable. Clara helped me pick out skis for my wife as a Christmas present. She took the time to understand her exact riding style and found a perfect fit. She really knew her stuff and was a pleasure to talk with!
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December 2023 by Noah Schuringa
Everyone here has been super helpful! Jeremy helped us find some boots that were a really good fit and price. The techs are really quick to get a mount done as well. Shop dogs are always good to have around too!
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December 2023 by Kate Ambler
I had a great experience today at the Millcreek location. Ben really helped me pick out some boots that were a good match for me and were an incredible price. He was very knowledgeable and asked lots of questions to make sure he was giving me the best options. I would definitely recommend Ben!
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December 2023 by Brent H.
I ordered skis that were supposed to be delivered in 2 days. They did not arrive after 5 days and I called in to check the order. I was informed it would be at least 7 days . I was confused and asked to escalate and the service representative promptly hung up on me. I tried to call back and they would answer the phone. December 22, 2023 5:30pm
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November 2023 by Zachary D.
Used to love going there for used gear but I had a bad experience there. I had some telemark skis remounted. The tech didn't use the mounting plate and the bindings ripped off while I was skiing. I don't get hurt but the skis got messed up when they crashed into a metal pole at the bottom of the mountain. When I took it back to the shop I had to return several times just to get a refund on the job. Eventually they acknowledged that the tech made an error but didn't offer to replace my skis. I'm a bit disappointed that it took so long for them to acknowledge their error and that they didn't offer to make it right as it ruined my favorite pair of skis.
