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August 2019 by Justin G
Done business with these guys they are friendly and never had bad service from them
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September 2017 by Scott Yergensen
We have an old Kyocera printer that still works reasonably well. I called about 2 weeks ago to get more toner. ABP shipped me two more without mentioning anything about support ending. Called back today about lines on the bypass tray and was told all support ends as of tomorrow. They refused to help since the technician can't make it by tomorrow and won't refer me to anyone else. My issue isn't so much with ending support but with lack of communication. I should have been informed when I ordered toner just a couple of weeks ago.
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January 2016 by Alex M.
Don't buy from these guys. They advised me to buy the wrong product because they didn't have what I was looking for then refused to give me a refund. On my part yes I admit I should have done more research before making a purchase but I was specifically told the printer would work for what I needed. I was sold a printer that's best for graphics and signage when I needed a printer that's good for gallery prints. So yes I made a mistake but do you really want to but from a company that's comfortable with misleading and lying to customers? By the time I tried to get a refund they said it had been too long and weren't willing to make an exception.
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November 2015 by Megan Nielsen
Love working with Mindi Jack as our account rep, she's so on top of it and always leaving us with a laundry list of items to research. Not only does she follow-up with us, but she'll bring in additional tech support to walk us through the solutions! We also love the two Tim's! Tim who services our hardware is always out same day to fix any problem we have, he is awesome!..and Tim "Meathead Timmy" who assists with our successful software integrations! Thanks ABS!
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November 2015 by Warren Bingham
When I first met Roger, I told him I had no desire to have a Ricoh machine. We now have a Ricoh color printer in our office. Roger took the time to hear why I didn't want a Ricoh, sent me information that impressed me about the machine and took the time to let me work with a machine and try to give it fits. He managed to convince me. The delivery, setup and maintenance since then has been a breeze. I've appreciated how they have overcome my initial reluctance and made me a fan. And on top of that the printer is working better than I had planned.
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November 2015 by CJ Johnson
Great customer service. We use their products at our company Henriksen/Butler Design Group and have never had a need to complain. Whenever we have a problem they come out and repair it that day. I highly recommend checking out their products.
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November 2015 by John McCoy
Roger Winder at Automated Business Products has been very helpful in getting us information on alternative options on printing, copying, faxing and other technologies in our office. He has arranged meetings with key people for us, allowing us to gather needed information, and obtaining trail software and hardware for evaluation. We have purchased several Ricoh products and services thru Automated Business Products and have been very happy with the results thus far.
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November 2015 by Jerry Hunt
We have been customers of ABP for over a decade, with the same representative, Jennifer Miller. We appreciate the strong business relationship that we have developed together. All the people I have worked with have been excellent in the service and care which they have provided our company. Whenever there has been a problem, they are quick to respond and try to resolve it in our best interest. I appreciate the honesty and integrity they have demonstrated to us. They have been an asset in meeting our large copy needs.
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November 2015 by Darlene Brimhall
I currently manage the print room at work and Automated Business Products helps keep our copy machines and printers (30+ machines) running. My rep with ABP (Jennifer Miller) is amazing and is willing to go the extra mile to deliver and stock our toner and help with other needs we may have. ABP also has great service techs that are well trained and usually out the same day getting our machines fixed. I have worked with this company for almost three years and I would highly recommend them!
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November 2015 by Mark Erickson
It is frustrating when contracted Printer/Copier Reps and the companies they represent do not live up to their promised response times, service levels, and agreed upon pricing—to the point where you are driven to find new printer support. Well these reasons are what drove me to eventually find Roger Winder of ABP and their affiliation with Ricoh USA.
As a System Administrator, there just is not enough time in a day to complete all I need to do. With limited resources, it is crucial to have a trusted printer support contract in place that is absolutely dependable, willing to work with my schedule, and most important-- economically priced. When a copier is down—nothing is more important to our Front Office Staff than getting it functional again.
Each of our printers are now labeled with free support call numbers and unique ID#s, so anyone can call in for help. If I hear of a device having issues or needing toner, I can call Roger anytime and know I can trust him to take care of it, so I don’t have to waste my time. He always calls me if parts are involved so I can decide if it is worth keeping or replacing older equipment. Being assisted and informed are both very important to me, and I trust that Roger always has my best interests at heart. He suggested and then provided a free loaner copier at almost half the per page cost of one I needed to replace during a busy time—he even facilitated the swap for me when I was unavailable. He has suggested I use the larger X(tra) and J(umbo) size toner cartridges where available to reduce my costs. Roger has quoted me best rates right from the get go rather than, like his competition, asking me to find better rates for them to competitively match. Lastly, the most important to me has always been the personal quality and quick response when I need something done. I know I can trust Roger to get whomever in their organization involved to take care of me.
These are the reasons why I highly recommend Roger Winder of ABP. Years ago we had a service Rep. named Evelyn, who was let go by her short sighted company—we stayed with her as she moved companies, because she knew the importance of providing personal service. As she is no longer available, Roger has stepped up to provide this same level of support for me—personal service and accountability. He knows my priority is this value added service, as well as my bottom line cost/page, and he has worked hard to provide the best of both, to gain my confidence.
It’s nice to have a printer/copier support system that really is a benefit to me—end of story. Thanks Roger.
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November 2015 by Greg Ballash
My company has worked with ABP for years, and they're always there when we need them. They have presented several great solutions for our business that would help us be more efficient, and leaders in our sector.
All the staff there that I have interacted with have been professional and knowledgeable.
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November 2015 by Christine Woodmansee
We have had a service contract with Automated Business Products for years. Their service has been wonderful. It is so easy to go online and enter in a service call and they are always there the same day. Their employees are very friendly and helpful.
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November 2015 by Randy Morgan
Roger has been awesome. He is willing to work with us, patient as we work through some of the budget requirements and always available to take our calls. Thank you Roger for all your help.
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November 2015 by LoriAnne Spear
When we first began reviewing copiers from different companies, ABP and Roger Winder were fantastic. They were always there to answer questions about comparing features and projected monthly costs against the other companies. After we purchased, Roger was available for weeks afterward as we learned to use the new copier. He made sure we were trained and even still today is available to help us out if we ever a have a question or concern. Thanks Roger and all the ABP folks!
