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February 2024 by Jan
This is a Utah company, which makes me feel proud. They make super cool gear- clothing, packs, etc- each piece is unique and colorful. Their corporate philosophy 'gives back', which is even better. Love Cotopaxi!!!!
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February 2024 by Kari S
I went in to inquire on a damaged zipper the other day.The customer service was phenomenal! The second I walked in the two people working there looked at me, said hi and acknowledged my presence. I wasn’t the only customer there, mind you.I’ll be returning because of the level of respect. It certainly reflects the quality of the products. I wish I could remember the worker’s names but it’s been a few days and the experience stayed with me enough to write this review. Good job you two!
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February 2024 by Rachel M.
My family got me their Fuego hoodie for my birthday. They ordered the hoodie online, by happen chance, there was a one-off labeling issue and I ended up with the wrong size when it got to my door. I decided to bring it into this store to see what they thought. I spoke with Matthew and he was extremely accommodating. He made sure I was taken care of with the correct size. While doing so he took the time to explain the product and how to best use it. All in all, Im impressed with his customer service, professionalism and overall eagerness to tend to clients. I will definitely come back to this location for anything other adventure wear.
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January 2024 by Richard Ethington
Cool store vibe, attentive service!
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December 2023 by Sarah Haglund
Taylor is the best, she was able to help me order a specific bag in my favorite color and ship it to me as I live out of state.She went above and beyond and was super friendly, very professional and all around a pleasure to talk too.
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October 2023 by Mike Domka
This company should be avoided as the products are poor quality. Road Grime on a ski rack caused the shell to have 3 holes and sprout feathers in a 6 month old coat.Warranty is great advertising till you try to use it and then you get uneducated staff with less than 1 year on the job at this firm that likely do not know what a National Park is, telling you "your problem deal with it" "put some tape in it"Spend your hard earned dollars on quality products and at a firm that supports their products.This review is of the product and not the retail location as the staff in the store was helpful.
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September 2023 by KN Perera
Fantastic customer service. Great quality equipment and clothes. Friendly and knowledgeable staff
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May 2023 by Darshan Shetty
Bought a Diego jacket from their website 19 days ago and still have not received it. Apparently it was stuck while processing. It’s day 19 today and nothing. Customer service is of no help. Was excited of getting the jacket and now I just want a refund.They have actual lamas working in customer service cause I can never get a hold of a person ever. They take 2+ days to respond to emails.
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May 2023 by Kyler McMahan
I enjoy visiting this store. They know a lot about their product and make good recommendations. They where very friendly and understanding when I have an issue with a product.I feel that they really want the best for their customers.
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May 2023 by jared Twilley
We have had a wonderful experience working with Cotopaxi. Sara has been great to work with.
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March 2023 by Al S.
Only give it one star because there isn't anything lower. Their customer service is one of the worst ones I have ever experienced. I was so excited about their products that I immediately placed an order for various accessories and backpack online without any hesitation Days went by and no shipment notification even though I had paid extra money (gladly) for expedited shipment due to an international trip I have upcoming Not a call Not an email No customer driven approach I had to reach out to learn they were delayed Was promised that day the shipment would go out Nothing. Waited four days. Four. Not one or two Reached out again. Was told they didn't have one item and I was getting refunded Again the shipment would go out and it never did The story went on like this over a few times NEVER buying or promoting this brand with anyone Hope I truly get my full refund back Will provide a review on how AWESOME was Peak Design.
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February 2023 by Amy D.
Great shop, very helpful personnel, high quality items and a company trying to make a positive impact. Very positive experience.
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January 2023 by Cody Eldridge
Awesome stuff! Prices are high but the quality of the item and the companies mission more than justify it. Great stuff! I've had my backpack for 5 years with no issues despite daily usage. Also my fanny pack is a summer time adventure must. Cotopaxi rocks!
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January 2023 by Sonja Jenkins
Great information about all options, very informative and we bought one. Happy ??
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January 2023 by Elma C.
Cotopaxi is a mission driven merchandise movement. Cotopaxi stands behind supporting refugees (IRC) in times of need. Knowing that helped me choose Cotopaxi as my #1 outdoor gear shopping store. I own several Cotopaxi items, my favorite ones are a hybrid jacket and 28L backpack (i.e. suitcase interior backpack). Cotopaxi is one of the most unique shopping destinations in San Francisco with a very powerful mission statement.
