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November 2023 by Brent M.
Fox rent a car completely cheated me.We were running late to catch a plane and returned the vehicle with only a quarter tank of gas.We were fully prepared to pay for the fuel to fill the vehicle.It was a little over 17 gallons.Fox charged my card $202 for the gas.I am currently fighting the charge but beware, if Fox gets a shot at your money they will absolutely try to cheat you out of it.
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November 2023 by Travis O.
Paid for a rental I didn't receive. Bougt it thru expedia. Terrible experience. Shuttle took extremely long during freezing weather. Nobody answered the phone. Rates were cheap for a reason. Spend a little more and go with thrifty which is located at the airport. Much more effortless
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November 2023 by Ilene Dixon
It took a bit to figure out that this car rental is not at the airport. I had to find the shuttle to give me a ride to the actual facility. Once I got there, it was smooth sailing. The staff were awesome and the price was even better! Unlimited miles was an added bonus also. Easy pick up, fast and easy drop off! Shuttle was waiting to take me back to the airport. I'll definitely use Fox Rental again! Highly recommend.
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November 2023 by William Ferrara-McPherson
Cal was amazing great work sir. Best car service I have ever experienced. 10 STARS for Brianna was amazing upgrade cuz I was early and she was able to help!!! Thanks Fox Rental thanks
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November 2023 by B Travel mom
Not happy about the $500 deposit because I’m a Utah resident.I rent a-lot of cars from work. I’ve never tried fox see how goesAt the moment it feels like they’re trying to gouge you for every little thing. I will give a report after I drop it off.
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October 2023 by Gary Lucca
Probably the best rental car company experience I have ever had. The employee’s were friendly and seemed to enjoy working there. Pick up and return were easy. Newer model, clean car. I had one minor problem with the vehicle so I contacted the location and they immediately wanted to fix it so I was not inconvenienced. Kudos to everyone on that works here. Every car rental company should operate this way. I will use them again in the future.
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October 2023 by Kristen W.
I was worried because I saw all the 1star reviews. We had no issues. The rental counter is not in the airport and you have to shuttle to it. I wasn't aware of that but that's on me, it states that they are off site on their website so again that's on me for not reading. However the shuttle was easy, the driver was super nice so it was totally fine. The girls working the counter were awesome. Anna helped us and she was so friendly and efficient, we didn't have to wait at all. Super easy in and out. The suv was older and you could tell it's seen some stuff but it worked for what we needed. Drop off was easy, we pulled in and we're helped right away then it was a quick 10min wait for the shuttle. I did read from other reviews to video the car condition and time stamp photo the gas gauge so I did that. Our final receipt came through, no hidden charges I was unaware of. If you're willing to go off site to save money I'd recommend them. We paid $220 for an suv for 4 days. Definitely read the fine print, they charge for early drop off ($20 a day if you return more than 3 hours early) but as long as you read the agreement and know what you're signing you shouldn't have problems.
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October 2023 by Kelly S.
The location is hard to find at the airport, but once you do there is a shuttle that takes you about 20 minutes to their offsite location. Weirdly, I was asked to do a "damage" inspection with pencil before leaving the lot. That was something I hadn't experienced before, The staff onsite were very friendly but the customer service number was awful to work with. I was charged an early return fee, we dropped the car off 4 hours early to save time. I was able to dispute the charge but was never given an explanation for the fee and wasn't told about it until I saw it on my card. What ever you do, don't prepay for your gas. The charge average was $60-$80 regardless of how much gas is in the tank. When o picked up the rental I aaa informed I would be charged by the gallon for "topping off the tank." I returned tow car with nearly a full tank of gas and was charged $80. I was able to get the fee removed. Also, check with your auto insurance ahead of time to see what your coverage is for rental cars. Fox charges an inflated insurance cost per day if you don't know or aren't covered.
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October 2023 by Dietmar A.
Car was fine. Rented a mid-size SUV. My issue with this location was waiting for 30 minutes at the airport for pickup and 25 at the office for ride back to airport. Also, could not reach anyone by phone to ask about shuttle times or location. If you are patient and are willing to wait 20 to 30 minutes for a ride, you can save some money with Fox in Salt Lake.
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October 2023 by Prince H.
I've have used this rental car service for roughly over 8 years. I always flying from the east coast on a late flight so I've always contacted them ahead of time and they have worked with my schedule. Nothing hard just reserved online and present your ID and CC and I inspected and I'm off. Friendly staff and very accommodating
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September 2023 by Matt Milliman
We had a really good experience with Fox Rent a Car. Shuttle was parked right outside the airport and quickly drove us a short way to the agency.When we dropped off the vehicle the shuttle promptly took us back to the airport in the same place as before.The staff was very courteous and friendly.I would most definitely go with this company again.I would have given 5 stars if not for the car. Really need some new tires or new brake pads maybe both. It shimmied a bit when stopping or going down the road. Other than that, the car was fine.
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September 2023 by Luis Sosa
I would like to make an advice for all UTAH RESIDENTS. If you are Utah resident DON'T rent here. It is so stupid and discriminatory their policy that makes me wonder if there is a law against this discrimination. If you want to rent a car through them or Uber and you are a UT Resident you have to have a credit card deposit of $500 and you don't have other options, but if you are from any other state it will be just their regular $150 deposit. It's their policy.
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September 2023 by Katrina Kramer
We had an EXCELLENT experience with Fox rental in Salt Lake. From the minute they quickly picked us up at the airport they took us a short drive to the rental lot. They gave us a BRAND NEW Jeep Laredo with 400.00 miles on it. We returned it on the morning we were leaving the bus came over to pick us up and quickly returned us to the airport. We never waited. Also wanted to send a HUGE thank you to Jenny, Toa & Kevin Lake the General Manager who was on site and helping his staff checking people back in to quickly get you on your way. We Will ALWAYS use FOX when we come back to Utah. Many thanks.?
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September 2023 by Melissa Parry
I had a great experience. Very kind and helpful staff. They didn't try to up sell me. They didn't have the car I reserved but gave me one I was happy with. I had a rock hit my windshield and they were very kind and professional. The airport shuttle arrived quickly. There was no long line inside. I will definitely rent from them again
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September 2023 by Ali “Aleezy” Afsharkhah
Just returned a vehicle from this location and I would definitely recommend them as a rental agency. I found out about this spot through my companies discount programs and that is how we did the reservations. Good prices through company discount (Northrop Grumman). I’m not aware about using them in normal conditions but I would not imagine the prices to be much higher. When I picked up the vehicle, the first vehicle I had was too small and it did had an odor; smelled like water spilled in the car and it never got aired out. However, I was able to easily get a new vehicle without any issues and they were customer friendly and apologized for the inconvenience. With that, I was offered a larger vehicle for only $60 added to the entire purchase. As someone who has used many rentals, $60 for an upgrade is very good. We had our vehicle for 8 days in total; we returned a day early. The vehicle we got was a Jeep Lerado which was very accommodating for our trip to Colorado. For the check in process, it took around 2 min. The person who assisted us was very informative and quick. Easy receipt and inspection. I will definitely be using this company again and would like to establish a rapport with them. Definitely recommending and thank you for the excellent service! Enjoy!
