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January 2024 by angel martin gracia isla
The store is very nice, all the people are very friendly, unfortunately, there were no people who could speak Spanish. Luckily, we knew a little bit of English, so that was what helped us.
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August 2023 by Marlee Lyon
I can’t tell you enough how I love this store. The jeans are amazing but the people in the store are even better. I had a really hard day and went in to browse for jeans and all the the women working in the store were genuinely nice. I left the store feeling so much better all because of the fantastic customer service I received. Will be a regular customer now.
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July 2023 by Michael Stern
What a well-put together store. This Madewell is by far the best location I’ve been to. The staff is extremely helpful, their inventory and selection are always amazing, and the fitting rooms are tidy and in great shape.Caroline was the sweetest and she made my entire experience a delight.Two thumbs way up!!
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July 2023 by Kimberly Dreis
Customer service was non existent. I was looking to try on and purchase a pair of shoes. I was never greeted when I walked in, and was was never asked if I needed help while I was walking around with a display shoe in my hand looking for my size. It wasn’t that busy and there were plenty of people working.
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June 2023 by Laura Heaps
This is the best location but I’ve never had a better experience than with Sidney and Caroline, thank you so much for being so helpful and kind!
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March 2023 by Whitney Charles
Madewell fail. Called the store before making the trek from Park city. Asked for two shoes in a specific color and size. She said they were put aside for me. Arrived at the store to find the wrong colored shoes put aside. Furthermore, they didn’t even have the right color in stock. Why wouldn’t you tell me that over the phone? Waste of my time
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February 2023 by Karen Lundquist
Especially love their denim and jewelry
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October 2022 by P. A.
The store is alright, but terrible customer service that I'd rather shop online or go to murray.
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September 2022 by Ryan Nordgren
Decent experience here. Employees were kind and helpful. My wife was asked several times if she needed any assistance or had any questions.Store was well lit and clean. Employees were moving around helping customers and restocking/folding merchandise.The Jean Bar is a good idea to quickly look over and compare jeans.
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February 2022 by Lydia Gim
All the staff here are so helpful! When in the store they were so attentive and helped me find a pair of jeans that I LOVED. I called the store later to try and order them through the store because I couldn’t figure out how to order them online in a tall size and Caroline was so helpful helping me navigate and order them.
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January 2022 by Kyshel Belnap
Horrible customer service.
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January 2022 by Michael Belnap
Didn't like customer service
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December 2021 by Niccole Smith
Greeting could for sure be improved, but overall I've always had a nice experience at this location. Once you start the conversation I've always been met with great customer service.Today, I went in to see if I could exchange a leather jacket for a different size and the first person who helped me was awesome - she knew exactly where the item was in the store and was helpful and honest about the fit and sizing. The person who rang me up and did the exchange for me was nice and very knowledgeable. I thought the exchange process was going to be difficult because of some coupons and rewards I had used on the initial purchase, but the whole process was fast and easy, no fuss.
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December 2021 by Aubrey Lindeman
I love the staff here! They are so friendly, kind and helpful every time I come in!!
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January 2021 by Josh Adams
Awesome service! They helped me and my wife with everything we needed.
