-
January 2024 by F Nicole Flygare
I canceled it. Went to the airport Payless(Avis) and was told the credit card must match the drivers license. Now, I called ahead of time and told them that my boss was paying for it. I specifically asked them if the card and driver license didn't match if it was allowed. They assured me it was. I arrived and was turned down due to this issue. I called Payless and asked them to intervene. They declined and said it was up to them. I was stranded. So, I canceled the reservation. Lady at the counter was completely unhelpful and uncaring.
-
January 2024 by Annabelle Stott
PLEASE DO NOT RENT FROM THIS COMPANY. Like all the other reviews they make dishonest charges. We got the car, almost empty, so we figured we would return the car in the same state. We do have a picture to prove that to them. Then they also charged us cleaning because there was a small amount of sand in the car. In the very fine, print it says the car has to be in good condition for the next customer so in other wards they don’t clean the cars you are supposed to otherwise you will get charged $450! Not $50 not $100- $450 for a little sand that could have been vacuumed in 5 minutes. That is so horrible and dishonest! It looks like the majority of people have had terrible experiences with this company. If everyone would just rent from other people, hopefully this company would either change their customer service or maybe go out of business if they don’t like working with people to make good experiences.
-
November 2023 by Justin Brady
Oh boy, looks like we had the same experience as most here have. We rented out of Denver and prepaid to save however we were charged for toll fees when we didn't want them. Rented a F-150 and they gave us a jeep that was filthy inside. no customer service when we dropped off, they just said to leave the keys in the vehicle, no inspection. I guess this is so they can charge what they want to. There was a man in the office, been there 2.5 hours fighting charges that were added to his bill. I will pay more and forget payless.
-
September 2023 by Rory O'Rourke
Waited 2 hours in line to get a car. Some others in line waited over 2 hours. Asked for a receipt and the agent when I returned the vehicle said I would receive an email receipt. Never received the email receipt.
-
September 2023 by Michael Irey
I waited an hour and a half, then walked down to her into the suv I waited for, for it to be taken by another customer. So then I had to go back in and get a different car. I booked on Priceline and i was told at the counter about a 215 deposit, refundable upon returning the vehicle. I have yet to get that back, I contacted people at Priceline and they said to contact the location but no body will answer the phones.
-
August 2023 by Rika Kashino
Absolutely awful customer service. Gave me a car that smelled like smoke and charged ME $250 for the damage. I don’t even smoke!! The customer in front of me actually rejected the car because of it and I needed to get to work so I took it. If I could give them 0 stars I would! 0/5 stars would not recommend. Maybe screen the cars for damage before passing it along to the next customer? NO help at all from the customer service number either and it’s actually so INFURIATING
-
August 2023 by Travis Jackson
Can I do negative stars?? Waited longer in line than my actual flight. Then notified no cars available and come back in a few hours. Why do they take reservations for specific times if they don’t have cars. Severely understaffed and it was the middle of the day. Tons of open check in terminals and a skeleton crew running it. What a joke. Do not use them! I know that was my last time.
-
August 2023 by Doolin Dalton
I’ve been putting off writing this review for the past 2 months, mostly because it took me a long time to accurately put into words how insanely terrible this company is.Taking a page from another “Payless” company, Payless Shoe Stores, Payless car company seems to be asking the age old question: “You could pay more, but why?”Well, not having your bucket list trip to Yellowstone ruined by a callous, thoughtless company with a call center full incompetent employees that either don’t care to try to help your customers, or go out of their way not to help customers because they take some kind of sadistic pleasure in doing may be a good reason to shell out a few extra bucks for a car rental.The following are a list of modes of transportation I would trust before I trust Payless Car Rental again:1) A saddled, yet untrained rabid Jaguar2) A guy sporting a mullet driving a rusted out 1972 Ford Pinto with used needles littering the backseat3) Bill Cosby’s Cars with Cocktails Taxi Services4) Wile E. Coyote’s Rocket Skates by ACME5) An Alaskan Dog Sled in the middle of the oceanWhen I say that my experience with Payless Car Rental straight up ruined my trip, I don’t simply mean, “Hey, that was a bad experience and I had to pay a few dollars extra, and that was an inconvenience.” I mean that while I was supposed to be enjoying my hard-earned time and money enjoying my life, I instead spent several hours being bounced from employee to employee on the call center line, with not a single person able or willing to help me. In fact, I’m almost impressed with your company’s ineptitude. Whoever your fine “supervisor” was on the evening Tuesday, June 13th was, I’d honestly like to commend him. Were he to work for any other company, he’d not be allowed to supervise drying paint, and yet here, at the Payless Customer Service Call Center, he was actually put in charge of other employees despite being one of the rudest men I’ve ever had the displeasure of speaking to. My hats off to him for finding a company that rewards failure with promotion. Now that I mention it, I am wondering: are you guys hiring? Since Dick’s Last Resort won’t hire me to be a rude and condescending jerkface, I know that I could make a sound career of doing so with Payless Car Rental.At the counter at the Salt Lake City airport, we were told that we could extend the rental if needed, all we had to do was call. No problem, right? Spoiler alert: It was in fact, a huge problem. When we called to extend the rental, we couldn’t reach the people at the airport and were instead pushed to the call center. With no contact information to reach the airport, We were bounced around, put on hold, and told that the car had to be returned. When I got on the phone with the supervisor, I apparently broke his NPC programming because the only thing we would say over and over again was “Yes, you must return the car, sir. Yes, you must return the car, sir. Yes, you must return the car, sir.” We left Yellowstone, lost the money on the room that we had already paid for that night, and drove the five and a half hours back to the Salt Lake City airport, finally arriving exhausted at 1:30 in the morning, the employee at the Avis counter was kind and understanding and told us that all we had to do was keep the car. Which was nice, but also kind of a slap in the face since the robotic supervisor from the call center told me the opposite of this. We then had to go get a last-minute hotel in Salt Lake City and pay for an Uber to get there.Payless Car Rental cost me a lot of money and ruined my trip, without so much as an apology. I’m going to make it my personal mission to spread the word on whatever platforms I can and tell everyone I know to stay away from your company. It’s honestly no wonder that there is a class action lawsuit pending against you.I sincerely hope that you all go out of business.
-
July 2023 by Michael Malohifoou
Straight up bait and switch from their marketing. Paid for a Ram 1500 got a Toyota Tacoma not comparative! Poor customer service, pushy sales, long lines for no reason but to upsale!
-
July 2023 by J Castillo
Worst service ever, they are unethical liars. Dropped off the car completely fueled, they charged me an additional $70 dollars for gas. They guy that received the car didn’t tell me about it, and I realized the charge was there after I arrived to my destination. Called to have them fix the extra charge, never got refunded. Do not trust them, look at your email receipt before you leave. Never again!
-
July 2023 by Julia Bordeos Hernandez
Terrible. Guy at counter had no idea how to do his job and he struggled for an hour on the car pick-up process which should, in competent hands, take a matter of minutes. We returned the car in perfect condition with a full tank of gas. The receipt came, and somehow our $130 reservation turned into a $300 charge. We were wrongly charged for returning the car without a full tank (which is untrue) on top of a mountain of unspecified other fees. This place should be shut down - what they do is outright criminal. Avoid at all costs.
-
June 2023 by The Reviewer
DO NOT RENT A CAR FROM THEM!!! They are a SCAM and hassle beyond belief. Cars were filthy and not maintained. Added almost 250 extra hidden fees. Car was smoked in and filthy with pet hair. Staff was rude both at counter and lot. The people at the counter were talking about there stupid drama while a line waited. Staff we NOT helpful, NOT professional and one was clearly crack out of his mind. If you need a rental this place is awful. Its easier to use the others NOT AVIS NOR PAYLESS they are both the same.
-
June 2023 by Angel Cuellar
DO NOT RENT A CAR FROM THEM!!! They are a SCAM and hassle beyond belief. Cars were filthy and not maintained. Added almost 250 extra hidden fees. Car was smoked in and filthy with pet hair. Staff was rude both at counter and lot. The people at the counter were talking about there stupid drama while a line waited. Staff we NOT helpful, NOT professional and one was clearly crack out of his mind. If you need a rental this place is awful. Its easier to use the others NOT AVIS NOR PAYLESS they are both the same.
-
June 2023 by A C
DO NOT RENT A CAR FROM THEM!!! They are a SCAM and hassle beyond belief. Cars were filthy and not maintained. Added almost 250 extra hidden fees. Car was smoked in and filthy with pet hair. Staff was rude both at counter and lot. The people at the counter were talking about there stupid drama while a line waited. Staff we NOT helpful, NOT professional and one was clearly crack out of his mind. If you need a rental this place is awful. Its easier to use the others NOT AVIS NOR PAYLESS they are both the same.
-
April 2023 by Amber Fratcher
Didn't get a car here, because we had some booking issues. Tony was very helpful and did his best to help us and other people out, even with delayed flights, spring break, etc. He explored every option for us, and was super helpful and professional.
