Payless Car Rental
Car RentalHours:
3921 N Terminal Dr, Salt Lake City UT 84122 Hours
About Payless Car Rental
Payless Car Rental receives mixed reviews from customers. Several customers report positive experiences with helpful and professional staff at various locations. Employees are noted for being responsive, exploring every option to assist, and providing a nice, warm welcome. Specific interactions are highlighted where staff helped customers through issues, advised on the best outcomes, and were not pushy with added coverage. Many customers state they will rent from Payless again and would recommend it. However, other reviews cite significant problems. A primary complaint is vehicle cleanliness, with mentions of dirty interior windows and mirrors, as well as a lingering smell of cigarette smoke in one car. Another common issue is wait times, with one customer waiting over 45 minutes. There is also noted confusion at the counter when staff from a neighboring rental brand handle Payless reservations without clear signage. One customer was dissatisfied enough to state they will not be renting from Payless again.
Most Recent Reviews
May 2026
We rented a car in Seattle and Maria was very helpful with going over details on the rental car!
We will be going back and renting from Payless in the future
March 2026
Horrible service. The line is over an hour long and there are two employees, one of them not even working and just sitting there scrolling on her phone.
September 2025
First class service, great car! Many thanks to Christina for her awesome help!!
More Comments(172)
You May Also Like
- Salt Lake City, Utah
