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November 2023 by Ian Spencer
Set up an appointment to have new tires installed. The Tesla app said it would be one hour when I scheduled it. When I arrived, I was told that it would be two hours. Whatever. But had I known that information when I scheduled, I wouldn’t have made that appointment. Then after waiting the two hours, I was told the tires were installed, but needed to be uninstalled because they were out of tires and someone with an appointment for next week had purchased them before me. That would be a compelling argument if I hadn’t already been sitting for two hours in their waiting room. So with the travel time, they wasted 2 1/2 hours of my busy schedule, and I got nothing in the end except a lecture from the service manager to “watch my language.” Really? That’s the customer service offered here? A lecture to not be super frustrated at their incompetence?
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November 2023 by cheryl morvillo
They need better technician training! We have taken our Tesla S in twice and the problem has not been fixed after paying $600 the first time and $500 the second time!!!We are now on our way back to SLC to have them fix it again!! We are very disappointed with our service problems and Tesla and how much it is costing! They would not even give us a loaner car to drive.Apparently they do not know how to read the electrical schematic's. ??After going back the 3rd time, Tanner was so helpful and listened to our concerns. He took the time to get us a loaner, processed the fixes that needed to be done. When we came to pick it up another small fix needed to be taken care of in the slide door of the consul and the customer serviceman helped us and got it taken care of. I am sorry I did not get his name. We did not have to pay again snd the car seems fixed.We are happy our car has been repaired but we hope in the future we will not have the problems we had this time snd money spent the two times we did not get it resolved.Service: Electrical repair
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October 2023 by Nic Campbell
The repair was good but the communication was abysmal. I had a small crack on my rear windshield with no apparent impact. This was likely the result of a manufacturer defect. I asked their staff if a crack from stress or manufacturer defect would be covered and they said it would be. Upon completion of the job, they said regardless of the reason for the crack they wouldn't cover the cost unless it was under warranty. Now I'm out $870 for a repair that should have been covered. I will say they were very polite but the customer service here is awful.
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September 2023 by Shaun K.
My recent visit to the Tesla Service Center in Salt Lake City, Utah, left me thoroughly impressed, all thanks to the outstanding assistance I received from Yessinia. I must admit that my previous interactions at the center hadn't always been pleasant, but this time was an entirely different and remarkable experience.Yessinia's professionalism, knowledge, and dedication to ensuring customer satisfaction were truly remarkable. She went above and beyond to address my concerns, answer my questions, and provide clear and helpful guidance throughout the entire process. Her friendly demeanor and willingness to assist made a significant difference.It's evident that Yessinia is committed to providing top-notch service and ensuring that customers have a positive experience at the Tesla Service Center. I can't stress enough how much her assistance improved my visit.If you plan to visit the Tesla Service Center in Salt Lake City, Utah, I highly recommend seeking out Yessinia for assistance. Her exceptional service has turned my perception of the center around, and I'm confident you'll have an amazing experience under her guidance. Thank you, Yessinia, for making my visit truly exceptional!"
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September 2023 by Ziyi Wang
Tesla needs to hire better technicians. I took my model X for alignment check twice in 2 weeks and it had a bigger problem each time after paying $300 for the initial service. Now my steering wheel is off centered when driving straight. What a waste of time and money.
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August 2023 by Jesse Sirivanchai
The service is incredibly inconsistent. Keep calling until you get someone who actually cares about service. Don't give up. I have found some reps will go out of their way to help, while others may key your car and laugh about it.
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July 2023 by John Wolsiefer
Major thank you to John O. and the entire service team. John knew exactly what I was referring to and offered a quick solution and information, respectfully. Not only were they able to get me back in the road, but they grabbed the door (and a juice) for me after seeing that I was doing my best to move on crutches. 11/10 would recommend. THANK YOU.
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July 2023 by Randy Dubyuz (Ranwingan)
I know it's further, but just go to the other Tesla Service center. I've been to this one a few times and the inside service is great, but the people that work on the cars are just... no. I've been given my car back dirty multiple times. I've had a windshield replaced and glue was left on the window, and most recently I received my vehicle and I swear whoever worked on my vehicle hadn't bathed in a year and rolled around in my back seat. It smelled like something died, and they always say the same thing, we'll pass the feedback along. It's been a year later and obviously they are not getting the feedback.Service: Tires
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July 2023 by Kelsey Gallagher
I recently made an appointment through the app to get my upper arm controls replaced due to squeaking as I drove. I had done some research online where I learned that this was such a common problem that Tesla Service Centers were no longer charging labor. The initial estimate I got was $190 and this made perfect sense as each part was $90 and then taxes were added. A day before my appointment the total went up to $380 because they had added a labor charge. I messaged them about learning that labor was not supposed to be charged and the response was "My car was out of warranty". If the car was under warranty, wouldn't the fix be completely free? I ended up making an appointment at another service center and asked them about this. They verified no labor should've been charged. I just got my car done at the other service center and was in and out in under one hour and my total cost was $194 and the service was awesome. I will never go to the Salt Lake Service Center again. I'm glad I did the research myself instead of just taking their word since they apparently didn't know their own cost. The extra 40 minutes to the other center were well worth saving $200 on a charge that no other service center is charging. Either there is dishonesty going on here or no one cares to ask questions. I had a previous experience here in the winter which was equally as horrible. My car sat in their lot for 2-3 days without being touched and I had to go get a rental car for no reason. Why did my car have to sit for 3 days if it wasn't going to be worked on? Anyways, my faith was restored in the Tesla brand today because of the other service center. This one does not represent the brand well.
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May 2023 by Lesley B
I understand the kiosk concept that Tesla is going for. However in Real life application it feels like no one really knows what is going on and there are few experts accessable when you have a question. I know how to look at an app and decipher what it means. When I go to the service center I should be able to get some amount of expertise from the staff. I'd really like a more hands on approach from the front desk staff. It's always a chore to find your car after. Also when getting something fixed I wish they would let you know what to expect. This last time I got my snow tires removed and I had a flat tire. The warning lite remaind on a period of the drive home after service. If I had a heads up I would not have waisted an additional hour chasing the answer from the staff
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May 2023 by Peter S
We were in the midst of a long road trip and rolled in three hours before close on a Friday with some tire issues. They didn’t have our tires in stock and called around to some other shops to find our tires, drove us over to pick them up, stayed late to mount them, and got us back in the road. Amazing service.
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April 2023 by Jennifer Toomey
When you purchase a brand new vehicle and run into potential structural issues a few months down the road, to tow the car to their facility and be told that pre-scheduled appointments take precedence before any towed in emergencies - you'll re-think taking a vehicle in for repair and purchasing again in the future. For the price of their vehicles, the amount of customer service needs to be re-evaluated.
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April 2023 by Conan Charley
Brought my Model S to the service center for an alignment and new key fob. After leaving my vehicle for 8 hours, they notified me that service was complete. Upon arriving, paying for the service and getting my original fob; I learned that they weren't able to program my new fob and that the alignment wasn't completed. I decided to try mobile service and the gentleman that came to my house had the fob programmed in 15 min. I'm pretty sure that whatever tech that performed the service on my car didn't even try and I still got billed for over $300. I've messaged them to find reasoning for the work they didn't do and they are yet to respond. Hopefully, the service center further south is credible and honest.
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April 2023 by Dan Watson
I recently bought a used Model X that still had a couple of weeks left on the 4 year warranty. There were 3 issues to fix, so I brought it in to Tesla Service right away. There was an issue with the drive shaft and separate issues with each falcon wing door (one had a sensor issue and the other was misaligned and leaking air and water). They fixed the drive shaft issue the first time, but I had to bring it back for the doors 3 times. A manager named Cameron was great to deal with and said they'd get it fixed under warranty (even though it was expired at this point) because I had brought it in while it was covered and they hadn't fixed the issue. Suddenly I got a message from Tesla saying that the only way to fix it is to replace the entire door, and that would NOT be covered because my warranty is expired. They didn't care that I had initiated the repair BEFORE the warranty expired. They refused to check my story with Cameron, saying he was out of the office, and they made me come pick up my still unrepaired vehicle. Tesla gave up on fixing my car under warranty when it got too expensive for them.
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March 2023 by Charlie Graff
Not great. They should have been able to fix with mobile team. I have had to make several trips for the same issue. Once they completed the repairs they returned the car back with barely any charge and car was filthy. Lots to learn on customer service.
