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December 2023 by Joe Doporto
Can’t exchange bills for other bills if you’re not a member?!? Horrible customer service
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December 2023 by Joseph Despain
I just opened a joint account with my wife. Its only a few months old. I lost my debit card. They won't give me a new one. I have to talk to someone, and they just happen to be out until Monday. I had to sit for an hour before they told me, and I was the only person at the bank the whole time. Customer service at transwest is obviously not a concern. I banked at America First Credit Union before switching to transwest. They gave me a card no matter what the reason. They never kept me waiting. These people are a joke, they act like they cards are gold. You can't tap with these cheap cards. What a joke of a bank.
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July 2023 by Caroline Rigby
I went into the credit union at 5:17pm to get a new debit card that I had been waiting on in the mail for 2 weeks. The teller said that she had just shut down her computer and that the usually do that at that time daily. I work until 5:00pm and can’t make it there until around 5:15pm. If you’re going to say you’re open until 5:30pm then members should be able to come in and do things until 5:30pm. I was the only member there at the time so I understand closing early and wanting to get home but if this is a daily thing I find it hard to believe I am the only person who can’t get there until after work.
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July 2023 by Michelle Watson
My parents opened an account for me as a baby, I am always impressed with a warm welcome & a giggle getting caught singing in the drive-through & if they the song, we'll jam out together! Transwest credit union has been with my family for over 40 years & they never skipped a beat with me, as most people do cause of my disability. I recommend transwest at any location, but I like the 2100s the best!
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July 2023 by Michie
My parents opened an account for me as a baby, I am always impressed with a warm welcome & a giggle getting caught singing in the drive-through & if they the song, we'll jam out together! Transwest credit union has been with my family for over 40 years & they never skipped a beat with me, as most people do cause of my disability. I recommend transwest at any location, but I like the 2100s the best!
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February 2023 by Jordan Candland
I used to think they were a really great credit union. I mean they really are overall, the staff is friendly and it is a great place to bank. However, they like to have outages like once a month where you can’t use any of your money. Their online system doesn’t work and your debit card doesn’t work. It just declines even when you have money in your account. And then they just say that they’re having technical issues and try again later. You can’t be dealing with all of my money and say you’re having a technical issues! That is completely unacceptable. Do you know how embarrassing it is when you look like you can’t pay for something that cost two dollars just Because this bank decides to have technical issues? And it happens like once a month for the last six months. It’s getting ridiculous and I am so over it. Always between 6-8pm too so you can’t call anyone to try to figure out what’s going on. Just stuck in limbo wondering when you can use your own money.
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July 2022 by Norman Harris
Great service...even better people....!!
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June 2022 by Cole
Would not have gotten a loan here had I known about their horrible payment options
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July 2021 by Denise lovato
Worst credit union ever!! They stole $100 from me while i was making a desposit. I noticed when i checked the receipt and they neglected to help. All they said was we don't deseve to be accused now leave our branch right now! If this is the way they regularly treat their customers than im taking my money else where! Terrible service and down right thieves!!
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February 2021 by reed whetstone
Breath of fresh air after dealing with an out of state loan provider. Their rates were competitive and even better depending on what I chose. The service was speedy, highly communicative, and helpful. They got me in and out in a day. Celeste was especially helpful and an excellent point of contact.
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November 2020 by john armstrong
Tellers are rude. Management is complacent.
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October 2020 by Ron Swanson
Small, lacks a lot of services. No fast transfers like Zelle. Mobile app is basic. Website is not bad but needs a lot of improvement. This Bank needs to improve its services to compete with other banks. Just don't stay the same. It is really hard to get money transferred without visiting a branch or waiting bunch of days on popmoney.
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October 2020 by Accuracy Accouting
I had a bad experience with another bank, and I heard good things about TransWest, so I decided to switch. However, I found myself really underwhelmed with their services, which are lacking compared to other banks and credit unions. The app looks like it came straight out of 2013 and the website lacks polish and has bugs. I always feel like it is a hassle to transfer money. The reason I gave two stars is because the people who work here are ok.
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October 2020 by Spasoje Kulašević
I felt that i was ignored completely.
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September 2020 by ROBERT JOHNSON
Excellent location . Near Winco Best buy and Sams club. I suggest in the future they also offer Visa Signature or World Elite credit cards. Please give them a try. Will be a member probably forever
