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November 2023 by Honest R.
Every time we pick up for our mom there is only person at the window with a 5 to 25 minute wait.
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November 2023 by Lucas Goyan
I don’t know who they think they are. They picked up the phone several times and kept putting me on hold, I was on hold for super long and they never even answered, this pharmacy isn’t good at all.
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November 2023 by Jason Stewart
The pharmacy has the worst customer service. I was on hold for a full 30 min. Finally went up there. 6 people in the pharmacy. They were all working but unacceptable thatthey would take the time to pick up the phone and then put it back down multiple times. I could hear talking when that happened so I know they weren't just letting it ring. Then the clerk blew off my complaint about the wait and said 30 minutes is actually a good hold time.
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November 2023 by Cory Nachman
Over a 10:30min wait to talk to someone. This has been the 4th or 5th time that it’s a long wait so I know it’s not just a one time thing. They’ll pick up the phone every few minutes and put it back on hold without talking to you, presumably because it rings on their end and it resets something.They’ll quote you times to pickup meds like “yeah we’ll have that ready, just give us 1 hour”, and then 3 hours later still not ready after driving there to get them, because you know, they don’t pick up the phone to verify if they’re ready or not.I understand there’s a “shortage of pharmacy staff” but they clearly just don’t care.
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November 2023 by Julia Birch Wall
This god-forsaken pharmacy has screwed me out of my time and my patience for the last time. I will never again set foot in this place, not even for a pack of gum. Finished! Done! Ugh ?Edit to add: I'm disabled and the drive-thru window is ALWAYS closed. Do they care that I can't really go in? Nope. Not at all.
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November 2023 by Lori Miller
Rude staff. At 6:40pm the restroom is closed and she wouldn’t open it claiming it was too late in the evening to open them. I said please, I really need to go and she said no because she’s the only one there. Then she laughed in a condescending way. I said oh it’s not funny, lady! Next time I will pee on the floor and then she’ll be the only one there to clean it up! Yes, that will be me wearing a skirt who peed on the floor,
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November 2023 by Morgan Champine
Called the pharmacy desperate and having bad withdrawal symptoms on medication. The pharmacist was incredibly rude and disrespectful, and very condescending. It was an awful experience.
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October 2023 by Callie
I had to travel to Utah from out of state to have a surgery. Afterwards my pain meds were called into this Walgreens since it was close to the hospital.When I arrived they told me they could fill my prescription in 3-4 days. Which obviously was not doable for the situation I was in, especially since I was traveling back home the following morning.I informed them of that, to which they told me they couldn’t help. So I had my doctor call the meds into my home pharmacy instead and I planned to just get them the next day ASAP.I went to my home pharmacy upon arriving home the following day, and they informed me that they had the prescription, but Walgreens had not cancelled my prescription, therefore they could not fill it because it still showed Walgreens was processing it. And rightfully so, legally with controlled substances you can’t get one filled when there is another script for you floating out there, especially when we’re talking about different states.My doctor, my home pharmacy, and myself have all been trying to get ahold of this Walgreens for two days. Fun fact, if you stay on hold for 45 minutes, they will disconnect you and you’ll have to start all over.0 stars. Do not recommend unless you want to be without necessary meds for days because no one will pick up the phone. Someone was finally able to get through and I got it sorted out a full 48 hours after the script was initially issued, and NEEDED.I understand they are probably understaffed. But being 4 days behind on necessary medications and never answering the phone is just not acceptable. No hate to the employees—it’s not their fault. But Walgreens needs to get it together because they caused me a lot of stress when I should have been focusing on healing, and they also caused a lot of unnecessary pain that could have been avoided if they would just answer the phone.
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October 2023 by T Parker
I've been waiting for a prescription to get filled for over a week now even though originally it was thought to be in stock. Every other day, my order status changes from "ready to pick up by ....." to "Rx delayed, the store needs to order more". I've also spent hours on hold with this location. Ive also had my prescription changed around randomly to the generic brand, which my insurance does not cover.
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September 2023 by Sue S.
i would give walgreen's located at 531 e 400 s in slc a genuine rating of minus 1000 (-1000) but in order to write a review you must put at least 1 star. the staff is juvenile and are not customer friendly. they are lazy and do not perform their job descriptions! the pharmacy instead of filling prescriptions literally must take the medications themselves because they cant even hardly speak or understand english and cant answer the phone in over an hour with only 3 callers on the line. i do not understand how they keep their doors open ......one of the worst stores in the entire state if utah and perhaps the u.s.a. do everyone a favor and close forever and never open .
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September 2023 by Brian P.
Lines are really long. You can't trust text messages that tell you your order is ready for pickup- it's normally not ready so take a seat and wait. staff is not friendly or helpful. Typically just a really bad experience with this Walgreens. Time to try another pharmacy.
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July 2023 by ija f
Worst pharmacy. They were just mean, simply because they can. To people in front of me, to me, and to a lady after me as well. Always went to Walgreens. Never again.
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June 2023 by Madeleine Paraboschi
I would honestly give 0 stars if I could. Not only is the pharmacy staff extremely unprofessional, but genuinely unhelpful. I’ve been trying to provide them with my insurance information for over a week, they either have me on hold, keep taking me off hold & putting me back on hold for over 15-20 minutes but once they do answer they tell me they can’t help me because they are too busy * which is from open to close apparently *My insurance provider recommended they call & have them verify my insurance information since their system isn’t accepting the number I’m giving them & they keep telling me they either can’t, don’t have time, or are too busy. I had one girl tell me they’ve never done that before and they never would which was a flat out lie. If you can’t properly staff this location, or find people who can manage the pharmacy properly. CLOSE.
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April 2023 by Melvin J.
Ben in the pharmacy was great. He filled my meds quickly and helped me resolve an issue with my insurance. and the staff at the front was great too.
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April 2023 by Love Yourz
I personally want to give JACQ a shout out! They had the best energy && was so nice! Honestly always so comforting to be able to have a genuine conversation with a person as laid back as Jacq. Anytime I need to go to Walgreens I hope I get to run into them! ?☮️❣️