Lowen Watch Group receives positive feedback for its customer service and quality products. Customers appreciate the thoughtful gestures, such as including extra links with wristwatch purchases to ensure a proper fit. The staff, particularly representatives like Erica and Kiara, are praised for their professionalism, patience, and ability to resolve issues effectively. One customer highlighted a successful repair of their Invicta watch, emphasizing the company's commitment to quality service. Another customer expressed gratitude for assistance in identifying a watch battery, noting Lowen as a reliable source for information. While there was one negative experience regarding a watch that had issues after service, the company responded promptly by offering a refund and addressing the customer's concerns. Overall, Lowen Watch Group is recognized for its dedicated customer care and willingness to go the extra mile, making it a recommended choice for watch purchases and repairs.
Felicia was a very big help to very nice on the call thank you so much
May 2026
Areli was a great help, unfortunately the truck my package was in got into a collision and got lost, thankfully the driver is ok, but Areli with Invicta bands helped get everything situated!
April 2026
Felicia provided outstanding customer service. I truly appreciated her professionalism and as well as her listening skills. I wish you Invicta would hire more representative like Felicia. You need to Clone her skill set. Thank You again Felicia!
