Lowen Watch Group receives positive feedback for its customer service and quality products. Customers appreciate the thoughtful gestures, such as including extra links with wristwatch purchases to ensure a proper fit. The staff, particularly representatives like Erica and Kiara, are praised for their professionalism, patience, and ability to resolve issues effectively. One customer highlighted a successful repair of their Invicta watch, emphasizing the company's commitment to quality service. Another customer expressed gratitude for assistance in identifying a watch battery, noting Lowen as a reliable source for information. While there was one negative experience regarding a watch that had issues after service, the company responded promptly by offering a refund and addressing the customer's concerns. Overall, Lowen Watch Group is recognized for its dedicated customer care and willingness to go the extra mile, making it a recommended choice for watch purchases and repairs.
I had to get my GLYCINE AIRMAN repaired! Still under warranty (can happen) I got my watch back in perfect condition! Being born in Biel-Bienne I’m addicted to precise work! Well done. Now I wait on my TISSOT V8 to come back the same way after service
September 2023
Because Löwen was kind enough to let me know the name of my watch's battery that I lost, as they seem to be the one company in America entrusted with this information for Wenger watches, I am leaving them a 5 star review. Thank you Löwen for being helpful and of service.
May 2023
The best experience buying new replacement parts for your watch.
