REI is a store for outdoor gear and clothing, with its own award-winning product line. It caters to everyone from beginners to seasoned pros, supporting adventures on trails, slopes and waterways. The store is noted for its great customer service and many friendly, helpful staff members who share their enthusiasm and expertise. It offers a very good return policy, with a 100% satisfaction guarantee. Some customers note the selection can be minimal for specific items like hiking shoes and climbing gear, and that the store strongly caters to activities like mountain biking. A designated area to test climbing shoes is sometimes missed.
Nick (the army brat) spent a lot of time with us today as we rapidly fired questions his way. He was knowledgeable about a subject that we were clueless on... surviving Africa in regards to clothing, water filtration, etc. He gave himself a 4 out of 5 stars, I give him 5 out of 5 stars.
March 2024
Lots of staff wandering around but no one offered to help me. Minimal options for good hiking shoes and climbing gear. Seems like they cater to mountain biking and people who want fancy puffies.
March 2024
Great REI! So many friendly workers asked if I needed help. Little do they know that I’m the browsing king. Eventually I caved and asked for assistance for an upcoming road trip and the staff member was incredibly helpful.
