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January 2024 by Alex Reynolds
The return policy at REI is so good! You can return things within the year if you are not satisfied no questions asked! Well, they do ask some questions, like why you didn't like it, but that's it! Great location with great staff!
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December 2023 by Christopher Bennion
Great store and customer service. Only complaint is unlike the salt lake store this one is missing climbing holds to test shoes on. We ended up testing them on a bolt in the wall but a designated place would have been nice.
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December 2023 by Natalie Matthews
Couldn’t rave enough about this location! Jeanette was EXTREMELY helpful in helping my husband in deciding which Garmin Watch to buy. She spent 30 minutes on the phone answering any questions he had and gave SO much helpful information about the product. 10/10 customer service, she’s awesome!
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December 2023 by Gail Coates
I have been a customer of REI for various outdoor gear and services, but my recent experience with their ski tuning service was deeply disappointing and has left me out of pocket. In November 2022, I entrusted my skis to REI for a routine tune-up. I ended up not skiing at all last year and my skis sat in the corner of my garage all year. I then took them in again this year to REI where they pointed out the Anti Friction Device Plates on both bindings were missing - a crucial safety component.The staff claimed these plates "fall out all the time," which is perplexing considering the complexity involved in their removal and the only activity for the skis in the past year was being unloaded from my car, put in a corner and reloaded into the car. When I followed their advice and sought replacements where I purchased my skis, I was informed that not only do these plates not simply fall out, (you have to remove the bindings and remove 4 screws) but they also cannot be replaced and I had to purchase new bindings making the service at REI very expensive in the long run.
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November 2023 by David Cardozo
They tried to sign me up for their 30 dollar membership without my approval. The lady said “I’m giving you this 30 dollar gift card on top of your purchase” and then added the 30 dollars to the total costs of my purchase. She then started to gather all my info, not once asking me if I was interested in joining the membership. I caught it and told her I’m not interested and then she argued back with me still pushing to sign me up. That’s bad business.
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November 2023 by Jaden Mitchell
I enjoy shopping at REI. If timed right, you can get some good deals on great products.I normally don’t need staff help but they are always friendly based on my experience. I recently had a very positive interaction with Brooke from REI. She was friendly, helpful, and enjoyable to talk to about gear. She’s the kind of associate that I enjoy interacting with. REI needs to keep hiring more people like her.
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October 2023 by Sarah Danielle Anderson
Workers are generally knowledgeable (the lady who was in the navy knows her stuff). The pricing is really expensive, but the nice thing is you can find good quality stuff and you can find what you want. Plus you have a great return policy. 6 months for anyone, a year if you’re a member (one time fee of $30 to become a member). They don’t ask lots of questions when you return things so returning is fairly easy.Their sales are usually decent so I’d recommend waiting for their Christmas sale or anniversary sale that’s in the spring. Sometimes their gear has defects (it’s usually really good) but their good return policy makes up for it.I’m still giving them a 5/5, because I think that if you put price aside they live up to expectations .
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October 2023 by Wade Bricknell
Oct 9, 2023: they had climbing shoes we needed, and it was easy to get what we wanted as the shoe boxes were right there.But the 2 stars are because they kept trying to sell me a REI membership even when I said no thanks. It was really frustrating.
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September 2023 by P.J. Anderson
I went in for a discounted pair of hiking boots that were available at this store, and it was a very smooth process. Kate and Blake are very knowledgeable, genuine, and friendly and helped me out to get the shoes I needed. They gave thorough explanations of the differences in various products, and overall made for a great experience!
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August 2023 by Jared Bunnell
I’ve visited REI twice in the last month or so. My first visit I was helped by a girl who knew her stuff and had some great product suggestions for the questions I was asking.My second visit I wanted to walk out with some trail running shoes. I ended up leaving empty handed after the staff member in the shoe area didn’t seem interested in helping me find a shoe that would fit my needs, or giving me suggestions.I ended up buying shoes elsewhere.
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August 2023 by Fatma Alper
The best REI store I’ve ever been. Thanks to Marisa!! Best customer service I’ve ever experienced. She literally spent 2 hours to help us find our best shoes. Thank you Marisa you are the best!!
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July 2023 by Mario Flores
I purchased the membership I was told I'll have 30 dollars to be used in my next purchase, I was never told is good for only 30 days, spoke with Store manager about this information not provided the day of the purchase, I asked to return my money since is been less than 2 months ago and I was told nothing they can do for me even when warranty say I can return anything purchased at the store or at least offer a discount my purchase for equal value I was told sorry nothing they can do, very disappointed with the experience and the lack of professionalism provided at the time of the purchase of this life time membership bbb will be contacted due to withholding information at the time of the purchase. Is not about the amount is about the way to perform business
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June 2023 by Josh Ayre
Dude at the bike shop spent a lot of time examining my tire setup and educating me about tubeless tires (that mine weren’t tubeless ready). It would have been easier to just take my tires and call me later informing me it couldn’t be done. The way I see it, this super nice dude saved me a trip. I will be back when I need bike services for sure.
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June 2023 by Ethan Lassiter
Decent place but the employees have a fake it until you make it attitude towards things they don't know about. I had a guy tell me that the Butora gomi was better than the tc pros and the katana lace in a crack. He also told me that the solutions were gonna be a good fit for all day multi pitch which, if you’ve ever climbed in a pair, is just not true. A lack of knowledge is fine but pretending to know what you don't know could easily waste someone 200 dollars. As someone who’s worked outdoor retail just say “i don't know, let me find you a good answer” it builds trust and I personally really appreciate it. I’ll still shop here but in my mind if youre looking for advise on products go to a smaller shop like gear room.
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June 2023 by THE HADLOCKS
Service guys found a small bolt I needed and gave it to keep no charge. These people have always treated my family so well
