REI is a store for outdoor gear and clothing, with its own award-winning product line. It caters to everyone from beginners to seasoned pros, supporting adventures on trails, slopes and waterways. The store is noted for its great customer service and many friendly, helpful staff members who share their enthusiasm and expertise. It offers a very good return policy, with a 100% satisfaction guarantee. Some customers note the selection can be minimal for specific items like hiking shoes and climbing gear, and that the store strongly caters to activities like mountain biking. A designated area to test climbing shoes is sometimes missed.
I wanted to give a big shout out to Audri at the REI store in Sandy. She helped me pick out the correct day pack today for my size and showed me all the pack features. Plus she told me to watch for their Black Friday coupon coming up in November. She gave me A+ customer service!
July 2026
I love this location and I love that it's so close to me. Everyone is always friendly, helpful and kind. It isn't the biggest, so sometimes they don't have everything but they will order it for you and get it sent to your house or the store. Very convenient and never super crowded even during their big sales.
July 2026
Great shopping experience. The gentleman working in the hiking boot area was very attentive. I liked and purchased the first pair of boots I tried on.
