SCHEELS is an employee-owned company providing a retail experience across 85+ categories including hunting, fishing, camping, fashion, and more. The store is huge, with two floors, and always busy. It offers many outdoor gear and carries world-class brands. The store's impressive size and layout feature an aquarium, a laser shooting range, mini bowling, a playground, a toy section, a 'mountain' of wildlife mounts, a cafe, and a Ferris wheel right in the center, offering fun for the whole family. Customer service is frequently described as excellent, amazing, super nice, helpful, kind, and professional. Staff are noted as being very knowledgeable of the store and products, taking time to walk customers to the correct sections and help them find what they need. The store itself is well-maintained and easy to navigate. While some note it is more geared towards hunting and is not affordable, it is also not considered too expensive. Many customers, including first-time visitors, express that they will definitely be coming back, noting there is something for everyone at SCHEELS.
The employee Troy working at the Ferris wheel is always so much fun and always makes us feel like we are welcome here. I’m not sure if you reward your employees for good behavior but it it was up to me I would either give him a raise or a $50 bonus. He is the highlight of the Ferris wheel.
July 2024
Loved my experience shopping here. Everything was well maintained and easy to find. Laura helped me so much to find hiking boots that fit my needs. She was very knowledgeable of the store and products. Miranda was amazing helping me find some hiking pants as well! Customer service was excellent and I will definitely be... read full comment
July 2024
Thankfully there was 1 employee in the shoe department, that has a sense of customer service. I didn't get her name, but she was amazing
