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April 2024 by Bowie Espinoza
As someone who regularly visits this branch almost on a daily basis, I have only had a few good experiences. Often times I am treated rudely by the female tellers in the branch, which comes with eye rolling, not listening to what I’m trying to tell them, dismissing me, cutting me off when I’m talking, etc. I have literally no idea why they have this attitude, especially since they’re very kind towards my other coworkers who are also dropping off deposits. I’ve especially had bad experiences with Crystal. I expect better attitude especially if you’re working in a customer based setting. It’s not hard to give common courtesy and respect to your customers.
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March 2024 by Sarah REIFSNYDER
This branch was unhelpful. The teller Crystal refused assistance with a card and account with their bank name on it. The expla ratio. Is that their bank just "distributes the cards" but doesn't handle anything else. After speaking with a manager, I assume, she told me to try calling the number on the back of the card. As if I hadn't already explored every single avenue possible to avoid coming into the bank in person. No answer at their bank's listed telephone number after hours spent on hold. Do not recommend US bank nor this location.
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January 2024 by Marie Sesto
As the trustee for my mother's estate, I had to wire funds to several accounts to distribute the funds to family members. The amounts were substantial, and I worried about how to do it successfully. Yolanda Rodriguez spent time with each transaction and managed to do it all successfully in a reasonable amount of time. My family and I are so grateful for her help!
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September 2023 by Franklin Gabriel Rivero
Excellent attention
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July 2023 by Alexander Becz
After reading all these negative reviews here, I feel I should add my two cents into this conversation.
First and foremost, I have always had a very good experience at this branch.
The reps that I have interacted with over the past 8-9 years have always been helpful and attentive, whether I did drive-thru or in-branch visit.
I'd like to give an extra praise to my last bank rep that I interacted with this past Thursday (5/4) > Lupita Cisneros. She has been an outstanding example of a bank branch representative who knows how to properly communicate and deliver to their clientele. She went above and beyond with her service delivery on an unfortunate situation that I was facing and I feel that her manager should be aware of what they have in their branch. :)
-Lupita you are awesome-
thank you
Alex
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July 2023 by Ryan Saunders
Don’t waste your time with your location.
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June 2023 by AlexH
After reading all these negative reviews here, I feel I should add my two cents into this conversation.First and foremost, I have always had a very good experience at this branch.The reps that I have interacted with over the past 8-9 years have always been helpful and attentive, whether I did drive-thru or in-branch visit.I'd like to give an extra praise to my last bank rep that I interacted with this past Thursday (5/4) > Lupita Cisneros. She has been an outstanding example of a bank branch representative who knows how to properly communicate and deliver to their clientele. She went above and beyond with her service delivery on an unfortunate situation that I was facing and I feel that her manager should be aware of what they have in their branch. :)-Lupita you are awesome-thank youAlex
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May 2023 by S K
This place got my complicated problems fixed really quick. Crystal is a bank teller magician.
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August 2022 by Eleshia Terry
Worst experience I've ever had with a bank. We did a home equity loan through this branch. Not only did it take 6 weeks from when we applied to when the loan closed, but it has now been 3 weeks since the closing and still have not received the funds for the loan; sure did get my statement in the mail though to repay them for the money I have yet to receive. We attempted to avoid this fiasco at closing by asking Trevor who/where to send our external account info so the money can be wired there vs waiting for a check. He said to email it to our loan officer - super secure. I followed up multiple times before the loan funded on where to send my external account info with no reply. Once the loan funded, I asked them to send me tracking info for the check; nothing. After 10 days had passed, I asked them to cancel the check and cut me a new one that I can pick up. I was told, "we can't do that, we have to give it enough time in the mail to reach you before we go that route."Adam Baldwin has been unhelpful in the matter. We have had to push out our construction multiple times now because funds have not been received. Avoid this branch, and US Bank if you want to receive funds in a timely fashion, or be treated as more than just a number.
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July 2022 by Ag Garcia
Atm never works
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June 2022 by T dbane
I’ve been banking with U.S. Bank for over 20 years. This particular Sandy location has To be one of the worst trained and rude tellers in the nation. Particularly an older lady with bleached blonde hair and an accent. There I said it, I don’t usually call people out but the rudeness was unbelievable, for high net worth private client, they could care less.
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February 2022 by Adam Willis
Adam and his colleagues were very helpful whenever I stop by with questions. Thanks for being easy to work with.
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December 2021 by Max
The absolute worst bank in the country. They’ve canceled my card twice for “fraud” when I’m purchased groceries or getting gas. They also closed my wife’s account with no noticed and sent a check with her remaining balance that went to an incorrect address. It’s unbelievable how terrible this bank is. AVOID AT ALL COSTS
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September 2021 by Wade Sharp
I can see why this bank is only a 2 star bank. Terrible customer service.
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August 2021 by Terry Smith
Everytime I go into this bank, they make it difficult to do anything. Poor customer service.
