-
June 2025 by PR Lopez
I've been an Xfinity customer for 17 years and generally my experiences at the Draper store have been extremely positive. However, I'm unhappy to say that I was treated very abrasively by the current manager Dexter as I attempted to provide what I thought would be helpful feedback to him.
Unlike his predecessors, Dexter didn't react positively and was defensive and continuously interrupted me as I attempted to speak to him. I also thought it was inappropriate for him to express frustration about his recruitment and turnover issues, which had nothing to do with my concerns. It was noticeable to me that he never addressed me by name or even as sir.
I'm hopeful his supervisor will read my feedback and provide helpful coaching to Dexter about the appropriate way to treat customers and handling their issues. Although I remain grateful for the kindness and helpfulness of the Draper staff (especially two in particular), Dexter fell very short in demonstrating the necessary skillset and temperament to work in leadership.
Diamond-Level Xfinity Customer
-
June 2025 by kyle nuzman
Waste of 2 hours.
I get to the store at 5, inquiring about upgrading my iPhone 11 Pro Max to the 16. After 2 hours all they had done was apply the promotion to the wrong line, there by disabling it and not being able to fix it. Store closed at 7 and I ended up walking out at 7:15 saying I can’t wait here all night. I was charged $106.15 (I’m sure it’s the wrong amount) and have received nothing so far.
-
June 2025 by Susan Lambert
Don't go here if you have an issue, they call the same tech support you'd call and still wait 45 minutes on hold. Split internet and phone payments, discounts were lost. Just not very good.
-
June 2025 by Geoffrey Layton
Dexter M saved my butt he worked tirelessly and professionally to activate a problematic byod device. Seriously didn’t have to go through that trouble to help but he did thank you so much
-
June 2025 by Dawnella Smith
This is out ragis for any one to pay these prices I Quit not happy with them jacking prices up every few mouths
-
May 2025 by Dave Bath
Comcast, you are the biggest rip off in the history of internet and TV. People only sign up with you when they have no other choice. Always increasing fees and forcing people into contacts is not a good business model. Good riddance!!!!
-
May 2025 by ERIC
Canceled my service after 20 years. They keep billing me. I have called customer service multiple times and have confirmed my service is disconnected. What is wrong with this company?
-
April 2025 by Susie Mathews
I had the unlucky opportunity of speaking with Karen, who was very unwilling to help. My bill doubled and I asked her for options. She checked on the computer and told me she could lower it about $60. She even said “that is your next best option”. I then told her that maybe I wanted a new bundle, with less channels, and other perks to which she replied “I can’t do that. This only gives me the best deal with what you already have. If you lower the amount of channels, it’s not going to change the price”. Hmm. Can’t say I believe this at all... At every turn where I asked for a change on my bill, she was very quick to shut it down and not offer another suggestion. Instead, she would reply with a pessimistic attitude. To be honest, I left the store very disappointed at the way Karen answered my questions. There was absolutely no time in which she tried to go above and beyond and see what else she could possibly do to help alleviate the cost of the services, even when I asked to just remove services to bring the price down. As a customer of Xfinity for 11+ years, I thought she would try a little harder. Do better, Karen. From your demeanor and your answers with an “I-cant-do” attitude, you’ve fallen short in customer service experience.
-
April 2025 by Andy F
Worst company in the world. Don't believe me? Look at the reviews here or anywhere else.
-
July 2024 by Wesley Madrid
I cannot wait till Google Fiber is available in my neighborhood! These guys are the worst service and customer service anywhere. My internet service sucks and they still have not canceled a cell phone that they signed me up for that I never used and returned over a year ago that they owe me $300 for. All I get is a manager will call you in the next day or two and here we are a year later. I have stopped in at least 7 times to resolve the issue!
-
June 2024 by Patricia
I like that there are people who speak Spanish
-
June 2024 by Robert F Valiant
Their customer service is really lacking anymore. They sign me in then. More people came in than somebody came and signed me in again saying I wasn't signed in. So I was clear at the end of the line and waited an hour
-
June 2024 by Katrina Prado
Wow! Customer service is not dead!
From my very first phone call (thank you Natalie) to picking up the equipment, and having it hook up and connect right, (so easy, even a caveman could do it), my experience was phenomenal!
-
June 2024 by Alan Barrera
This place is NOT open on Sunday!
-
June 2024 by CP90
AVOID THIS COMPANY AT ALL FRIGGIN COSTS - Not just THIS store, XFINITY in general. My mom and I went into the store to try and figure out why our TV bill was so high. Waited 20 minutes, spoke with a rep, he explained why it had gone up (something about being out of contract, which doesn't make sense), said that he could get us back on the EXACT SAME PLAN, no changes made to our current service, for the price we originally paid. Sounds good, right? Well, we thought so too. But this rep left out some MAJOR details - forgot to mention that our DVR space would be significantly reduced; that we'd lose multiple channels, and that we could only record ONE program at a time, when before we could record up to 3 shows. I've spent at least 24 hours going back and forth with the company - one said that it would be escalated to a supervisor (worked as a CSR for near 10 years, that's speak for "We don't give a flying fudge and won't do anything about it"), one who's been VERY apologetic and promised multiple things but has yet to deliver, and finally a rep who was just... rude. I'm trying to stay positive but this is probably the second worst CS experience I've had, the first being ATT.
