The Xfinity Store by Comcast located at 12179 South State St in Draper, UT offers a wide range of Xfinity services including mobile, digital cable TV, high-speed internet, home phone, and home security. Customers can also make payments and exchange equipment at this location. Reviewers have overwhelmingly positive experiences at this Xfinity Store. One customer praised the "phenomenal" service from their first phone call to picking up and easily setting up new equipment. Another said the store is clean and the staff is friendly, with a quick and simple return process. The store manager, Chris DuBois, received special recognition for his exceptional customer service. He patiently answered all the customer's questions, reorganized their plan to better fit their needs, and even walked each customer to the door as they left. Another customer, Daniel Pollina, was able to quickly resolve all issues the customer was experiencing, going above and beyond with his knowledge and timeliness. While the online and phone support for Xfinity received criticism, one reviewer highlighted the outstanding service provided by a technician named Jesus Garcia. He was polite, knowledgeable, and took the time to carefully program the customers' remotes and teach them how to use the technology, despite the challenges they faced. Overall, the Xfinity Store in Draper is praised for its excellent customer service and problem-solving abilities.
I popped in without an appointment few times about my phone international plan and upgrade phone plan, yes, wait time for sure, they are very patient and friendly, CJ Moreno was super nice help me compare with different plans excellent costumer service! Definitely stay with xfinity!
July 2026
Went there to drop off a router due to a move and Murphy helped me out and made it a super seamless process. Great guy and the service was quick.
May 2026
Customer service isn't great but the employees that work here have made the difference for the better. Thank you.
