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February 2024 by Cody Despain
Terrible.
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January 2024 by Davina Vitalis
Longest wait ever!!! Obviously one employee is just above actually doing any work since there is a line of people on the wait-list, there are 2 gentlemen actually doing work to get people out of here, the lady is just walking around LITERALLY!!! So, this was not the store to come to. The people who work here are obviously too busy
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January 2024 by Alok Desai
Most of the people doesn’t know their job! Waited for more than one hour.
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January 2024 by C AB
More than 5 Stars!Writing this review to acknowledge the time, effort and patience Chris DuBois, the Comcast store manager, at the Draper location, extended.I had questions regarding our current bill and what changes could be made to lower. Chris reviewed our plan, answered all my questions and then some, and helped reorganize our plan based on need.Additionally, as I waited for my “turn at bat” so to speak, I witnessed Chris walk each customer he assisted, not only to the door, but opened it for them as they left.A gentleman and true professional!
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January 2024 by Debra Hubbard
The wait is ridiculously long. The employees are rude and snooty, but especially the female agent. She allowed 3 customers to bump ahead of me in line. All 3 customers came in several minutes after I came in.Rude and I was very disappointed, and dissatisfied.
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January 2024 by massiel urdaneta
Excellent attention
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December 2023 by Otis Nelson
Worst customer experience you will ever receive. I left Xfinity years and years ago for this very thing. You can never get a hold of anyone. It’s like using self service check out at a grocery store. Have had outages almost every day for 2 weeks. Said that it will be takin care within 2 hours. Been a full work days time and still hasn’t been resolved. Had to chat customer service because you can’t speak to an actual person and they told me 45 minutes and it will be restored. After chatting with them for over an hour they offered $8.20 as a credit and then told me it would be another 30 minutes and the issue still isn’t resolved. The moment I am able to leave for better internet I will leave this company behind and so should you.
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December 2023 by Brandy Arre
This place I horrible! Do not get vXfinity mobile! Unless you love having bad service, incorrect billing and horrible customer service!
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September 2023 by Randy Vawdrey
I don't know how people are saying the service is great. They hide any information about cancellation. It took me 10 minutes of wandering through their website to find it. When I completed the form it said they would call me in 2 days. That was 2 weeks ago. They are $47 more than Google fiber and less than half the speed. I don't have much good to say about them.
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September 2023 by Jason Williams
This location is always busy and perpetually understaffed. Twice today I have tried to ask questions only to see more people checking in customers than actually helping customers. Do yourself a favor and call them. Oh wait! You can’t, because Xfinity have decided that speaking to an actual real person is no longer needed. Simply the most hopeless customer service on the planet.
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September 2023 by Kate Allred
I visited the store on 9/02 to remedy some hiccups arising from another Xfinity branded store. Daniel Pollina was able to fix every issue, was very knowledge, went the extra mile and was very timely and super nice! Wayyyy better experience than my visit to the other store and I recommend always going to a Xfinity Comcast!!
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August 2023 by Garth Uriona
I’m posting this review for a service technician that was exceptional.The store in Draper is okay and I have had good experience with staff there.The Xfinity online/phone support is terrible. That is all I have I say about them. But after multiple hours online and working through the robot reboot request several times, I was able to request a live person. This was me assisting my elderly and partially disabled in-laws. Xfinity sent a young man named Jesus Garcia. He was a five star example of customer service.He was polite, knowledgeable and listened to our concerns. He was able to quickly resolve all issues. Recognizing the challenges that the residents faced with technology he programmed each remote they had and patiently taught them how to use the remote for the specific needs they had. Every company would benefit from an employee like Jesus. Outstanding!
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August 2023 by Becca Kunde
Do not sign up with them they are liars. I am unbelievably frustrated I don't know why I believed them again but we wont EVER use Xfinity for internet services again. I was told I was not signing up to be on a contract and sure enough that was a lie. Even though I have THEIR representative telling me in writing that I was not going to be on a contract they still put the one year contract on the paper and because I signed it (yes I should have read it more carefully but I was told I wasn't signing to be on a contract). I will never be an xfinity customer ever again, and when friends ask I will tell them to NEVER go with xfinity.
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August 2023 by Becca K.
WORST CUSTOMER SERVICE AND INTERNET SERVICE!!! Do not sign up with them they are liars. I am unbelievably frustrated I don't know why I believed them again but we wont EVER use Xfinity for internet services again. I was told I was not signing up to be on a contract and sure enough that was a lie. Even though I have THEIR representative telling me in writing that I was not going to be on a contract they still put the one year contract on the paper and because I signed it (yes I should have read it more carefully but I was told I wasn't signing to be on a contract). Not to mention the internet did not work well through our entire 1200 sq foot house even with an extender. We haven't had any issues since switching other than them billing me for things I was told I wouldn't be. I will never be an xfinity customer ever again, and when friends ask I will tell them to NEVER go with xfinity.
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July 2023 by Haylee Carroll
This place is magical. Their customer service is OUTSTANDING. I am currently very pregnant and have two very young toddlers. The employees were so warm and kind, and didn't judge my chicken-nugget-bringing, child-screaming, anxiety-inducing, pure chaos that I am. But rather, they went out of their way and set up a table for my kids to eat their lunch at, and were so patient with me. I am so impressed with how accommodating they were!
