Imaging Concepts is a business known for its excellent customer service and knowledgeable staff. Customers frequently praise Jacob Jameson, who consistently provides helpful IT support, especially for printer and computer connection issues. He is described as patient, professional, and very knowledgeable, often going above and beyond to ensure clients are set up properly and understand how to troubleshoot problems in the future. Jacob's friendly attitude and dedication make him a favorite among clients, with some saying they would follow him if he ever left the company. The company also has a representative named Christy Jameson, who is highly appreciated for her quick responses and thorough follow-through on customer requests. Clients value her friendly, professional manner and her ability to handle issues efficiently and with care. She is known for her persistence in finding solutions and her excellent communication, which keeps customers well-informed throughout the process. Overall, Imaging Concepts is recognized for its great customer service, knowledgeable staff, and dedication to helping clients resolve their printer, IT, and supply needs. The staff's friendly and professional approach earns high praise and trust from customers.
Jacob Jameson was so helpful and he even called me back when I didn't get back to him the next day. He solved all of my printer issues and was helpful with getting me set up with anything that might come up in the future with our new office printers. I would highly recommend and he will be my go to guy in the future!
January 2023
Great customer service!We had an issue with some of our supplies and Dex's representative, Christy Jameson, was very helpful. She followed through with our request and kept us in the loop every step of the day. Having to work with public myself, I place a great value on customer service. Thank you!
December 2022
Had to write a review to say how great Jacob Jameson has been to work with. I was so surprised when, unsolicited, he got back in touch to make sure he got us set up with everything we need. That has NEVER happened before. Then he helped teach me ways to trouble shoot in the future if/when things go wrong. What a pro!Thanks... read full comment
