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February 2024 by cameron h.
i wouldn't take my car to these people. my tire popped got towed in and it took 3 weeks for me to get my car back with new tires I get there and they just cold start it after weeks of it sitting there and started driving it immediately. not to mention the tires weren't cleaned off from the wax they put all over tire and my rims and told me they "didn't have time to clean it off like they usually do" and i had to take it in to a shop the next day because the tires were scraping my wheel well and getting shredded. all around bad experience with them they didn't seem like they know what they are doing over there I wouldn't trust them with my car if they can't handle changing a tire.
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November 2023 by Anonymous B.
i moved to slc in may and had gone to nate wade Subaru bc it's closer to me. I need work done so I called mark miller midtown to get an estimate and spoke with Libby. she was by far much nicer than anyone i've worked with at the other dealership. Mark Miller subaru is exactly what Subaru stands for! kind people and very helpful. This will be my go to dealership for all my Subaru needs in the future.
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October 2023 by Debbie H.
The customer service in the service department was above and beyond wonderful. Drew, Brian and the technician were so great. Everyone there is there for the customer. I think highly of Jeff Miller too as he runs a great place. Thank you for being there for me. I can't say enough good about you all. I'm not naming the technician but they know who he is. I got to meet him and he is a great person but did not think he wanted his name documented in this review.
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August 2023 by Hannah H.
Stopped here to repair a nail in my tire on a road trip and the service was quick efficient and polite. Sat down in the clean waiting area with my dog Theo and one of the associates brought out a treat and chew toy for Theo. They had fresh lemon water available and clean bathrooms. When we went to check out everything that day was complimentary and they included a much needed car wash! This Subaru dealership is the standard.
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July 2023 by Chloe L.
Never in a million years did I ever think I'd be giving a car dealership 5 stars. I used to take my Subaru to Nate Wade downtown but always felt overlooked and undermined. Today I decided to try Mark Miller. I pulled up & got checked it. They were very quick & helpful. Upon my inspection, they noticed my alignment was very off and my tires weren't in great shape. They printed me out 3 different tire options & even told me to call around to make sure I got the best price. They weren't pushy or rude. I called around and with the warranty they were offering, their tires were the way to go! It was the last thing I wanted to do with my 6 month old baby but the entire staff was so kind and helpful to me & my son. They gave him a cute little stuffed dog of their mascot and a little outback toy. Since I was there for a while, they opened up an empty office for me to breastfeed in and were so kind. I can't even believe the level of kindness & service.
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July 2023 by A. R.
We had a great experience at Mark Miller Subaru Midtown. We found the vehicle we were looking for. The sales specialist, Brandon was super cordial, knowledgeable and helpful . This is a no pressure buy dealership. They have fair prices and inventory selection. That is true that they donate for a nonprofit organization of your choice every time they sell a vehicle. They will contact you and ask to which organization you wish the donation to go. Overall, we do recommend Mark Miller Subaru Midtown.
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May 2023 by Sophia K.
I consider myself a pragmatic and reasonable person. So it was a deliberate choice when I decided that as a customer I was going to be the unreasonable person in this exchange. It's unfamiliar territory, but if it there was a potential to save myself a grand or two, I had to take a shot at it. Cassidy Follis was friendly, prompt and eager in her email correspondence to me. She suggested I put down a deposit on a car I was interested in. I scheduled a test drive, smooth sailing. In the footnote of her email, it did mention that this dealership was a no pressure, no-haggle dealership; I was planning to ignore that completely. I test-drove the vehicle, it was fine. I'm too sensible to fall in love with a car. When it came down to the paperwork, that's where the pressure came in. The only twist is, -I- was the one applying the pressure and putting a wrench in what would otherwise be a fairly easy transaction. I wasn't difficult, just a bit insistent and stubborn. Cassidy was cool as a cucumber and explained to me with all the professionalism in the world that for 8 years counting, their dealership had functioned as a no-haggle establishment, and that even though they might not always have the lowest price on the market, they believed their cars were priced fairly and they valued the transparency and easygoing service they provided. I was ready to wheel and deal, fault-checking this system for a crack that I could wiggle into. I was shut down immediately in a very calm, respectable manner. My nonsense was getting me nowhere. So, I didn't buy a car that day. But, I would. Cassidy was an effective salesperson that epitomized a ton of integrity that car salespeople typically aren't reputable for. Also, the car I was looking at sold -real fast- shortly after; they did not price it incorrectly. The $500 deposit I threw down came back into my account without trouble. It was a great, low-stress experience for me. Less for them? But next time I shop at this dealership, I'm sure that I could drop a half year's salary and feel good about it from beginning to end. Five stars for Cassidy as a salesperson representing this dealership. I cannot speak to the quality of the cars, or their automotive service department.
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March 2023 by Sara McKitty-Cole
Great place to rent a car
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March 2023 by John Wanek
Rented a Suburu two years in a row with Brian Naylor! What a great experience. Too bad they're not open on wknds>> 5 stars
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February 2023 by Andy Nunez
Super nice people.
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February 2023 by Shah Pez
Informative, polite, and thorough service staff.
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February 2023 by Autumn Wood
Kenney is call center rep, she is absolutely amazing, so kind, considerate, and over all helpful. She is seriously the best, she helped me find my car and I adore my new car. Please give her a raise. She was extremely professional and polite. If someone is in need a car she will piont you in the right direction. She made it a really easy experience to find the right car for me.
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February 2023 by Dewayne Meyer
Batteries were going low on a remote control start.. took them in they change them out a matter of minutes outstanding
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October 2022 by Donna R.
Once again this dealership was great to me. Went into get new batteries for my sisters and mine car keys. They replaced with a friendly smile and no charge! My sister car would not start and Subaru sent out roadside assistance but they only told her battery was dead and left. She called Mark Miller and they sent a technician within 15 minutes to help her at her home. Got the car going and then at dealership they took good care of it and now she is back on the road.
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July 2022 by Kimberly A.
Wonderful staff. Helped with get the make and model I want. Worked with me coming from out of state and made sure I was happy with everything. Even gave my grandbaby a cute stuffed Subaru puppy. Thanks guys
