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March 2024 by Alex J.
My first time at MLD today was absolutely awful. It started with talking to a very rude receptionist had long dark hair and glasses. All i got from her was dirty looks and an attitude that made me feel as if I shouldn't have even been in their store, which I will never go to again, which I know as I am a business owner that if any of my receptionists treated my customers this way they would be fired in a heartbeat. Not only was I treated very rudely by her, but there was another blonde girl up there with glasses who made me feel like I was in the wrong for interrupting whatever conversation they were having. It was very unprofessional to see her just sitting on the back counter. But clearly MLD does not look for receptionist to be kind and respectful. I will make sure all of my friends and family to never come here and will make sure the word gets out about this company. A HIGHEND COMPANY NEEDS HIGHEND EMPLOYEES!! Management is not doing a good job with this company and I can see it going out of business within 10 years with how they run it. A receptionist job is not that hard, and I am pretty sure chatting and sitting on counters at your reception desk should not be allowed. If i could give 0 stars I would. this place is a f***ing joke. Even people i know have not recommended me to come here. But I gave them the benefit of doubt, they lived up to everything I've been told.
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October 2023 by Chris B.
If you want to be completely ignored as a customer by the staff, go to MLD. At 2pm on a Tuesday with no major rush of business I sat at the entrance of MLD only to be ignored by three staff members. I finally walked all around the store and met a relatively helpful person in the close out section. He tried to help me but wasn't able to meet my needs. I went back to the front, was ignored a second time. I walked to the Northwest corner of the store and found an office with two employees. I told them that I was ignored for several minutes. They tried to provide an apology and see if I could be helped. At that point I was very much over being a customer and told them I'd rather go elsewhere. On the way back two of the employees remained. I ask if one worked there, she stated that she did. I told her that I was ignored by her twice (probably three times if I didn't ask for her attention). She was short with me and offended that I would dare say she ignored me, though it did just happen. I told her that she made me feel unimportant as a customer and I left. She's a bad ambassador for MLD. So again, want an absence of customer service at a place that has really pretty high end appliances and hardware? Look no further than MLD!
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May 2023 by Margo Miller
We just had a remarkable customer service experience (and just when we thought good customer service was a thing of the past) We had ordered a SUBZERO from another company over a year ago, we realize that it is still taking longer when ordering, however, once the year was up, the company extended the time 4 times. The sales rep had been uninterested and short from the start. Started calling around and MLD had a few on hand. Justin Dalton gave us extraordinary service, even offered to deliver it. He bought freight blankets and wrapped it with extra bubble wrap. Took a video of the condition of the unit before it was loaded to leave. Kept in touch until the unit arrived at our door. Thanks again Justin, you are one in a million.
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March 2023 by Todd Lamoreaux
I had the pleasure of DJing the fundraising event held 03-02-23.Amazing group of people.Special thanks to Justin, who is solely responsible for this opportunity.
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February 2023 by Xxxxx X.
Unfriendly staff. Unhelpful and unable to articulate what that actually do. It seems they determine by what you drive and your apparel if you can afford the appliances they sell. Yes we know it is "high end" and that's why we didn't go to Lowes or RC Willy or Home Depot. GFY! I'll spend my money with another "high end" appliance distributor.
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January 2023 by Denise Carter (Salus Lifestyles)
I would definitely recommend MLD for all your appliance needs. My experience was top-notch. They helped me determine the right fit in my price range. My kitchen looks amazing! Thank you!
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January 2023 by A L Block
Great place with a ton of inventory on display - however, we were in the business for 2 hours, many employees walked past us and not a single one said hi or is there any way I can help you which is very surprising.
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November 2022 by Blake
Calling in for customer service questions is met with being put on hold and passed on to the next person who also does not wish to answer questions. Would have been better if they hadn't picked up the phone.
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November 2022 by Blake Savas
Calling in for customer service questions is met with being put on hold and passed on to the next person who also does not wish to answer questions. Would have been better if they hadn't picked up the phone.
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October 2022 by Jesse James
Receptionist is about as friendly as a rabid pit bull. My simple question was met with a snappy “I don’t know how about Lowes.” I’ll stick with Durdens or online stores to avoid these clowns.
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October 2022 by JessWilliam
Receptionist is about as friendly as a rabid pit bull. My simple question was met with a snappy “I don’t know how about Lowes.” I’ll stick with Durdens or online stores to avoid these clowns.
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October 2022 by Jenacee
The worst customer service, spent $35k here and I can’t even get a call or email back. Have had two major problems, they could not care less. Even told me, why don’t you work this out with your builder (so I don’t have to do work,) maybe because it’s your problem to fix?
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July 2022 by Katie Philipoom Snow
My family has spent thousands of dollars here over the past 10 years. I came in excited to purchase a pebble ice machine.I was greeted by Jennifer Martello who I would NOT recommend working with ever again. Jennifer spent about 5 minutes total with me, and seemed to just want to make quick commission off of an easy sale (Which ii could have been, I knew exactly what I wanted) Jennifer showed me the 2 pebble ice machines and that was the extent of her efforts in this process.I still went through and ordered through her, three months later I followed up to receive specs for my gravity drain (she had ordered me the more expensive “pump” version without ANY communication of my options) and then tried to charge me an additional $180 for a make and model that is about $200 less expensive to fix her mistake.After this inconvenience she was very short and acted very annoyed on her email thread for her lack of communication. And did not apologize for her mistake ONCE. I cancel my order with MLD and decided to go else where due to the poor customer service received by Jennifer.
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July 2022 by Lori Haglund
Shout out to the delivery team from MLD! After an extensive four-month home renovation project, you can imagine I was super excited to see the delivery truck pull up today, right within the expected delivery window. Delivery was made even more complex due to street construction and a narrowed driveway entrance, but that didn't seem to phase them at all. They were professional, and downright delightful. Such a pleasure to watch them as they worked together as a team, carefully navigating huge appliances through newly constructed and painted doorways without the slightest scratch on either. I'm still waiting for one more delivery, and you can bet that I'll request that Shane and Joshua will be here!
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April 2022 by Alec Page
Jake @ MLD was a massive help sourcing appliances for my kitchen remodel. His knowledge of different brands, appliance availability, and even specific models was a huge help. Highly recommend working with him!
