May 2017 by Victoria Andrews
I will NEVER be back. We purchased a car in cash over a month ago. We decided to register it ourselves rather than through the dealer so we wouldn't have to pay the extra documentation fee. We signed all the papers and asked if we needed anything else to get it registered. We were told no. They also told us we could get a new title through the DMV when we go tl register. We go to register it and realize that they had not given us the papers to say it had passed safety and emissions. The DMV told us we would have to go back to the dealer and get the paperwork and that we also couldn't get a title and would have to get it from the dealer. We go back and wait for close to an hou and they tell us they don't have thw title and even don't have the paperwork to say it was sold to us! How do you not have the papers from when you sold the vehicle?! So thwy give us the safety and emissions and tell us they will request the title for us and call when they get it. Two weeks go by and they haven't called. We go in again only to learn they've moved! We get the new address and go there, the lot is locked! So we track down a number and call. The person we spoke to, Matt, tells us he will get the title and call us by the end of the day It's been a week and still no call, no title, and no registration. These people are horrible and have no idea what they are doing! UPDATE: Another week and still no title. I have managed to contact the dealer who promised to have the title ready for me yesterday and didn't. I went in today and was told they would have it this afternoon. That also didn't happen. I have had the car for over 2 months and have been given the run around the entire time.
