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“I had a wonderful experience with Red Rock Pharmacy! Their service is top-notch, and the staff is incredibly friendly and knowledgeable. A special shoutout to Hilary, who went above and beyond to answer my questions and ensure my prescriptions were handled with care. Highly recommend!”
“I shop at this store all the time in fact I've moved to Santaquin and still come north to Springville for my Smiths shopp even tho there is a Smiths in Payson. Today (2/19/2023) we were in the self check out lines and Leila (I hope I spelled her name right) was a super sweet helpful employee when we were having issue with barcodes on a couple things. On top of that she was super funny. I personally think she needs a raise and probably a management role with a great attitude like that!!! So I want to tell her thank you and I look forward to my next interaction with you/her!!!Best Regards Tim J”
“I was in a pinch I needed an air mattress. It was after 11pm...... The air conditioner broke and the only cool place was in the basement on a cement floor. Smith's is the only place around that's open until midnight. I ran over and they had just what I needed. Very grateful somebody can stay open until midnight around here!!!”
“I love coming here everyone is so friendly and kind. They all make sure to help you when needed. The manager Erica is always respectful and very helpful. She is always happy and kind to everyone.”
“I am comparing Walgreens and Reams pharmacy. Reams is so much easier and hardly any wait time. I should have done this years ago to avoid waiting in line for 30 to 45 minute at Walgreens to pick up medications that were called in in advance. Thank goodness for small town Pharmacy setups that I don't have to deal with big box Pharmacy such as CVC and Walgreens, etc.. another reason to support local businesses!!”
“The members of staff I interact with are always kind in-person, which is much appreciated! I've gotten used to the routine of picking up my prescriptions here. I am not, however, a fan of having to ration my psychiatric medication because they constantly delay refills and restocks; I keep asking myself why I send my prescription here when this happens every other month, and the answer is really just convenience.
TLDR: kind staff, very convenient location, but the way medications are handled leaves a lot to be desired.
update from a while later (april 2026): there seems to have been a lot of improvement at this location, which has been nice. one of my meds gets filled relatively quickly and easily, and they're willing to do partial fills if there's only part of the full script there, which has been a GODSEND in recent times. thank you guys♡”
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“Outstanding customer service at Red Rock Pharmacy. The staff is friendly, responsive, and always takes the time to answer questions clearly. They go above and beyond to make the process smooth and easy.”