Verizon Business Services receives positive feedback for its helpful and friendly staff, especially in-store support. Customers appreciate the knowledgeable and organized team that provides good customer service, often making complex processes easier. While some find the online help difficult due to language barriers, the in-store experience is generally smooth and efficient. Customers are satisfied with service when they need assistance with account updates or switching devices, noting that the staff is patient and makes the experience easy. Overall, the store is valued for its helpfulness, organization, and the ability to resolve issues effectively, leaving customers feeling happy and satisfied with their service.
Had a tough experience today activating a watch. The entire team there was super friendly and extremely helpful. They did a great job with a tough situation.
July 2025
It's nice to go to a company store. They helped me with the phone issues. The local stores are not allowed to help. The parent company's do not want the employees to help, only sell you something. The online help is very hard to understand because of their heavy accent
November 2024
I went there for help on a problem I was having updating my account which they couldn't help me there so they put me on the phone which took along time waiting I would have given 5 stars had I not waited so long.My problem was solved. A human on the phone, not an AI, thank goodness!
