This Verizon store in Syracuse provides exceptional and helpful customer service. The staff is very kind, very nice, and very patient. They are described as awesome, super patient, helpful, and fun. Employees go above and beyond, showing remarkable patience and persistence to fix phones and resolve account issues. They help with upgrades, device setups, and switching apps over. Customers report leaving the store happy with fast and professional service. The experience is highly recommended for anyone needing help with their cell phone or wireless plan.