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March 2024 by Phoenix Riddle
This being changed to one star after the conversation I had with the manger Cindy. I through my own fault forgot to cancel when I pulled my things out of the unit in February and have no problem with paying due to my own fault. In talking with seperate employees I was referred back to Cindy to receive a form to sign and have the lock removed, I was told this would take place next day. I called in 2x and was met by Cindy informing me I was wrong for telling her I would be by to open lock myself. I tried and was unsuccessful with my business schedule. Which I informed her of in the beginning and she offered me a form to sign instead. After calling and speaking with Cindy I am told I am charged an extra month since the deadline was prior day when no one was available to take call or send me the form. I am on day two and still have not received the form. I asked to speak with manager and was told that she was and that her boss wld be out for a few weeks so I had no one else to talk to. Which is unfortunate when there are threats of more charges and and the business your calling wld prefer to yell and state what shldve been done before which was also made very difficult.
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March 2024 by Alexa Lennon
Super friendly staff. Easy to sign up and get in and out. Right off freeway Rent here!
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December 2023 by Justin Badger
From the moment I called, Cindy was professional and very helpful. I was able to get to the unit I needed and was very pleased. Definitely a great experience.
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December 2023 by James Coleman
I initially rented a unit but something changed in my circumstances causing me to cancel but the agents at this storage unit were very nice and refunded my money and canceled the rental. Thanks for the good customer service.
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November 2023 by Kevin Schmitz
My move in was hassle free and the space was clean. Cindy the sight manager was very friendly and informative. Will update my review if anything changes during my rental or move out process, but so far 5 stars!
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November 2023 by Ryan Dillin
Price gouging. Catch you with competitive price then Jack it up as much as 50% no warning, Charged a full month for three days, refused to pro-rate. Site not secure, unit was broken into, items damaged, stolen. Charged for insurance that I declined, was a fight to get it back. Location is convenient, on site staff does what they can, Extra Space as a company is the problem. Would rate zero stars if I could.
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November 2023 by Ron Barnett
A Google search identified an outdoor RV parking space at an Extra Space facility. The call center receptionist confirmed the space and directed me to the facility. The facility manager was courteous and efficient, showed me the space and signed me up when I determined that it was adequate for my needs. I will be looking looking to Extra Space when I have similar storage needs in the future.
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October 2023 by Ron Kenfield
I had a great experience with Extra Space storage. They kept my items safe and protected and move in and out was seamless. They did raise their prices pretty high there though and I had to figure out a different thing to do with my stuff. It's sad that my $186 wasn't enough for them each month.
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October 2023 by Danny T
Sherri and Cindy are really nice ladies. Polite and honest. I would recommend anyone going there for their storage needs. The lot is pretty big with lots of space in between storage units.
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September 2023 by Cheyene Winget
Their afterhours service helped me reserve a space. It was great actually. They scoured inventory to find what I was looking for just to make sure this place was best for my needs.This morning I came in. Sherri hooked me up and it was rather easy and pleasant. I would definitely recommend Extra Space Storage on Redwood and 6020S
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August 2023 by George Afana
Tannin was great. Answered all my questions quickly and the whole process took less than 10 minutes. Great service.
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August 2023 by Matt Merrell
My movers were delayed on my arrival and were weeks late on delivery. EXTRA Space moved my start date forward to accommodate me for unused storage and credited me for no charge. They made the process easy and fair. Thanks!
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August 2023 by Marco Sulin
Super spot to store your stuff. Friendly, clean, helpful and hassle free. We rented storage for our truck and a container all remote from California. Sherri L and Tannon K are professionals. I would highly recommend this location.
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August 2023 by Russell Hamblin
So far it's been very pleasant. The young woman who was working the front desk was very accommodating. She was pleasant, professional and efficient. She also made sure to call me for follow through before I checked in that day and she made sure to go over all the relevant information and she answered any questions that I had.
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August 2023 by Linda Vezie
Cindy is very courteous, professional, and extremely knowledgeable in helping me get into the appropriate unit. She is an exemplary representative for the company. It was a pleasure working with her.
