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November 2023 by Kyle Vest
I've started coming here for oil changes, very transparent about what needs to be done on your car-won't try to sell you anything you don't need. Very communicative about how long it takes and when to be back
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October 2023 by Mindy Frohlich
Absolutely excellent service! I needed tires rotated, one of which had a leak. They went above and beyond. Very professional and kind. They earned a loyal customer right here.
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October 2023 by Skyler Dudley
I had a flat tire and came in at the end of their day. They took care of me and got me back on the road . I'd definitely recommend them!
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October 2023 by Jeff J.
Does it feel like finding a trustworthy auto shop is like finding Bigfoot?! Look no further! If you go to Jones you've found it. They're the real deal, are honest, and won't gouge you. We've been going there for years for all our family vehicles and they always take care of us!
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August 2023 by Moriah Mason
We’ve been going to Jones for years and they have not only been fair and honest, but always very kind and friendly. I also appreciate that they don’t try and up sell you because you are a woman who doesn’t know a lot about cars!
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August 2023 by McKay And Susie C.
We had ruined a tire on the interstate and drove in on our donut. They didn't have a new tire to match what we had so they gave us a good used tire at no charge. It was close to closing time. They were fantastic.
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August 2023 by Trent B.
My car was making a terrible noise like metal grinding on metal. I did not feel I could drive my car so I called AAA for a tow. They suggested they could tow it to Jones Complete Car Center in Taylorsville and I agreed. They told me it may be a couple days since they were booked. I totally understood and waiting for them to call me with the bad news. When they called me a couple days later they told me a rock had lodged in my brakes. They removed the rock and said my car was fine and there would be no charge. What a relief! I was so happy with them helping me out I took them a dozen doughnuts. They were great to work with and would recommend them to anyone.
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July 2023 by Sue I. Drechsel
The guys here are wonderful..My older friend had a flat tire on the freeway, then her spare was flat as well.. I took it to these guys, The young man took it right in a fixed it for me so I could get it back on the car, an off the freeway . I then went back to get the spare they fixed as well .. He didn't charge me anythg... Thank you Thankyou ....
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July 2023 by Lesa Bonham
After having a bad experience with Jones Complete Car Care they did everything they possibly could do to make it right. Brandon and Mark went out of their way to earn back my trust and take care of my vehicle with top notch service. I was really disappointed with my last appointment and left without having any work done saying I would never come back but after today I intend to use Jones Complete Car Care as much as possible. They followed up with the previous review I wrote and Brandon even contacted me on a Saturday to apologize and vow to make things right if I would come back and have them take care of my vehicle. That is the way to do business and keep customers. I appreciate Brandon, Mark and everyone that took such good care of me and my vehicle. I will definitely go back for any service I may need on any of my families vehicles. Thank you again to all that were involved. You made my day and did right by me and I will continue to use your services.
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May 2023 by Michelle Eames
The experience I received at this shop was so stressful. I explained during my visit I heard a pop and my car was not accelerating. I was there at 430 and the hours showed open till 6. I asked if they could take a look for my drive home. I not knowing much about cars asked if they could do a quick check on my car and maybe check the transmission fluid.They did let me know they would try to get to it but I may have to leave it overnight. I just wanted to know if I could finish driving home. They pull my car in. The hood was popped and they checked the fluid. A tech came out to show me metal shavings in the fluid and said I need a new transmission. At this point my husband was on his way. They recommended me leaving the vehicle to put a new transmission in it. They said they would send me prices but I was looking around 7k. They showed my husband the metal shavings. Again recommended to leave the vehicle there. My husband said he was taking it home. The tech advised against as it could cause other issues. After discussion he said they have a shop up north. We took it to another shop after taking a look under the hood and clear as day the charge tube on the throttle body was disconnected. Guess what else. The other shop drained all the fluid and NO metal shavings were found. My car runs great. Funny thing is after talking to Tyler in the front office and getting estimates on rebuilding a transmission with a company they partner with to do me a favor and save some money, he asked for a good review. The higher ups like that he stated.Long story short. Just like other feedback given on a different review this shop tried telling me something was wrong that was not. According to Tyler they had 3 mechanics look and it was for sure my transmission. When I called to bring this awareness to the so called person in charge he stated personally saw my fluid drained with the metal shavings. I asked how the remainder of the fluid which was a lot bigger of a cup could have no shavings, but yet the small amount they took had shavings in it. His response I don’t know. In fact, they were trying to do me a favor and normally don’t take vehicles an hour and a half before closing. I will also note this is my first bad review I have ever left a business because I understand people make mistakes. How you make it right is what matters and nothing was done to make this right. I also asked how the company would feel if I stole money from them. The response was we didn’t take any money so we didn’t steal. 90% of our clients are returning clients. We are not that kind of shop. We are three weeks out with business alone and don’t need to do that to make money. I would never trust the shop nor recommend anyone take there vehicle to this shop after the experience I received. Based on the call prior to filing this bad review, I doubt the company will even own up to this mistake. Something more than I will talk to my guys or that wasn’t their intentions needs to be done. You don’t tell someone repeatedly they need something that cost 7K without knowing for sure. Also, here’s a picture of what the popping noise was and the easy fix. Update from previous rating.. The general manager reached out. He listened to my concerns and insured things would be put into place to prevent this from happening. Although we were never able to discover how two shops saw something different with the shavings I respect the follow up and intentions to make things right moving forward.
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April 2023 by David Richards
I don’t trust anyone and am very paranoid with auto work but let me tell you this. Mark and his team at Jones Complete Auto Care were more than fair on the cost of parts (lower than the parts stores in town) and labor. The length of time it took them to work on my vehicle didn’t take long, and they went above and beyond to help me when the major components on my vehicle needed to be replaced. The “Care” in their name isn’t just meant for vehicles, but Mark and his team demonstrated that they “Care” about people too. I won’t take my vehicles to any other shop. Just them. If I could give them ten stars, I would.
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March 2023 by Helga L.
Fast, friendly flat repair!! Recommend going there to anyone
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March 2023 by Fharid Calderon
Jones Complete Car Care was a great experience. They were super transparent and thorough with the pre purchase inspection I had them do. Please disregard the previous review.They did not pay a dime for any work and Jones did not try to replace any parts on their vehicle. It was made by a disgruntled seller that was angry after I decided to not purchase their vehicle. Overall I would happily bring my business to Jones in the future.
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March 2023 by Lindsay Gummin
Review update.........This is the 4th time I have brought my vehicles here and #1 customer service I can not say enough about customer service. If you want to go somewhere that the whole process will be explained where the work is guaranteed take your car here. I use honest reliable mechanics that stand behind their work and that is what I get here. They don't fix things that aren't broken like some other mechanics I have come across that is where the honesty comes in. As far as customer service they will get you taken care of I drive 50 minutes to come to this shop specifically. There is a full repair shop within 10 minutes of my house that speaks a lot. I go the distance because they go the distance. Thanks guys!!!!!
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March 2023 by Michael Mendez
Went in for an oil change. Got some broken wheel covers which is understandable, because they're pretty brittle. One of the retaining rings went missing during their work, and the wheel cover was zip tied to the wheel as a fix. Also got someone else's dust cover left between the wheel, and the wheel cover? It didn't fit, so it was just floating around, and scraping. No permanent damage was caused by the dust cover, and they did make it right with some cash. Overall not the best, or worst experience one can have with a mechanic.
