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March 2022 by Britany W.
Absolute trash. They scratched the hell out of my car and won't do anything about it! It's obvious it's something on their brush and I was absolutely floored when I got home to wipe down the dash of my car and saw the scratches. Called them back and they said, well we will look at the cameras and see if there is something on there. Well if there is some metal in your brush are you gonna see that?! That's what it looks like on my car!! Uuuugh! You guys are the absolute worst. Jerks. Look at the photos. Update: they said they would review the cameras, that was 14 hours ago. I get the feeling that they are not going to get back to me.
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September 2021 by Danielle Y.
The staff seem so unhappy and as though they really don't't like their jobs. I paid extra for the interior cleaning, but maybe I just didn't understand what it includes. I thought it would include them cleaning all 4 of my car mats, but it seems as though it just included simply rinsing off the drivers mat. I was also hoping it would include wiping down interior surfaces, but it was still dusty on the dashboard and the middle console had a little bit of sticky residue from a soda which was still there when they were done. I would not pay for interior cleaning again, nor would I return or recommend going here. The only reason I didn't give one star is because there was one individual who was kind and answered my question about how to purchase interior cleaning since it was not an option when buying the exterior cleaning on the machine.
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August 2021 by Hussien S.
Scratch and almost broke my new bmw review mirror and all they offered was "let me get my manager to make a report. Had my old latterly lose a part that was original and they said they could find it came back 3 days later and it was by the door in pieces that cost 500$ because they didn't wanna look for my part dummmys
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May 2021 by Vanessa O.
My husband had the Express pass. Which he was paying $60 each month! Let me tell you..... (eyes rolling) it not worth going there and paying $60 each month. Their machine are garbage. Doesn't even wash the side of your car. They just spin for decorations again (eyes rolling ) horrible place to wash your car. If you want to throw money away come here, Your at the right place .
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May 2021 by Sara O.
I love the place always clean the stuff super helpful and I am fan of the free vacuums this is my to go carwash
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May 2020 by Ethan M.
I come here only because their car wash dose a good job. But it is about 5 bucks more expensive for a normal wah if you have them clean inside just add 10.95. And it's an ok job for cleaning inside.
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February 2020 by Patrick B.
I loved when it used to be Crown. Since the turn over to Supersonic the car wash feels "less than" as some of the wash brush arms are in need of repair. The free vacuums are nice, as well as the garage amenity. I also get a solid dry compared to most, but they used to have one or two people at the end quickly dry off your car from the couple of wet spots that occasionally remained. Three stars because it's not what it used to be, but because it still provides some of the best cleans and amenities around.
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February 2020 by Edgar H.
Management cuts corners so everyone below will do the same. It's easy to spot who wears what hats when you're there. They definitely need some customer service training or better yet, clean house or sell the business. At some point everyone will see these reviews and realize it wasn't just a "one time" bad experience
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December 2019 by Anonymous P.
I waited almost an hour for the interior of my car to be wiped down and vacuumed. I've attached a couple of pictures of what I left with. I was on my lunch break and didn't have anymore time to waste there, or I would have had them fix it right then. I'm really not sure what I waited so long for?? I could have vacuumed it myself with the free vacuums, but the interior needed to be done badly, as you can see..
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December 2019 by Chris Baker
Good clean wash
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September 2019 by Jody H.
Has really gone downhill. Higher more confusing pricing for poor service. No longer a fan.
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July 2019 by Krista M.
This place used to be amazing but since the buy out it's gotten worse and worse. It's more expensive less clean and far less professional. The front desk people act like helping you buy anything is an in convenience.
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June 2019 by DottieLou B.
Super Sonic has never been my favorite car wash. I stop at the West Valley location because it is on the way home. After today I will go else where.....even if I have to drive to a competitor in Murray. The biggest reason is the pricing structure, who goes to a full service car wash just to have the outside washed? Imagine my surprise when my 21.00 selection only included an outside wash. It was another 10.95 to get the inside vacuumed and the windows washed. Oh, they do not clean floor matts unless you specifically asked them to. So you know that also means they don't vacuum under your floor mats either! However the young lady working the cash register was as kind and gracious as she could be under the circumstances.
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May 2019 by Braden Rolph
I used to take all my vehicles here when it was Crown before supersonic took over the new management is horrible I won't take my vehicles or any more stuff is always missed and has to be reminded and you're there twice as long and you should be.
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May 2019 by Thao N.
Before I even purchased the monthly deal I had asked the sales man would they do the whole details that's included wiping the seats,carpet clean,vacuum so he said yes til I checked out my car,it wasn't cleaned at all it's still dirty,my car also got a scratch
