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August 2023 by Janeen D.
One of my dogs stayed here for five nights recently at the Petshotel. It was our first visit, and I wasn't sure what to expect. They have several different packages available including different sizes of rooms, extra play time, Kongs, and several other things. The play room isn't really big but my dog seemed to really have fun here. I called to see how she was doing on the second day. On the fourth day, they sent me a picture of my pup. When I picked her up, there was a report card that shared more information about my dog from different people who worked there, which was fun to read. I loved receiving the picture and wish they were able to send them every day.
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July 2023 by Kathy P.
Daynie Brown is fantastic. My grand baby pets have spent this week at this location during the day. One goes to Doggy Day Camp and one goes to Doggy Day Care. We brought them there this week because of the excellent care we've experienced in other visits. All of the employees have been great but it's Daynie we see almost every time. She greets dogs and customers with a broad smile. She remembers the names of the dogs who've been there before. She handles check-ins with efficiency. If there's more than one customer waiting to check in or out, she greets them as well and tells them she'll be with them as soon as she can. I've seen her patiently explain to newcomers all the paperwork and ask questions about dogs' special needs. I like the double doors system with the coded entry door to get pets in and out safely. The different play areas are attractive and well maintained. I trust her with our beloved pets. They are happy to see her too!
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May 2023 by Holly A.
Pretty decent store with knowledgeable staff. The store is super clean and well stocked. If you need something ask and the friendly staff will help you find it.
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April 2022 by Jeannie M.
My son and daughter in law took their sweet dog to get a de-matt and trim at Petsmart Groomer. Upon return to pickup the dog, she came out completely shaved to the skin. She was also bleeding on several areas of her body from being cut, which tells me they were in too much of a rush and had no compassion for animals. Also shaved one set of eyelashes completely off and the other was not touched. Total negligence. The woman who did the job was Iris. When she saw how shocked they were when they saw her, Iris smirked, as if it was funny. $115, horrible job and the dog has been in shock since. I'll be posting about this groomer in several places. She shouldn't be allowed around animals. Before and after, Honey.
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April 2021 by Tristan H.
The individuals at this PetSmart are extremely rude. I came in to place to get my pet groomed and the original gal was rude and disrespectful about not having enough people. I asked to speak with a manager who was dismissive of my frustration with prior employee and said I can simply wait if I want to be served. I've decided I will not being business with them any longer.
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December 2020 by Drea T.
The cashier at this pet smart is very rude. I didn't get her name but when I went she had been staring me down as soon as I got on line. I was very uncomfortable. She didn't even bother saying hello. I didn't realize I had forgotten my mask so she let me know in a VERY rude manner that her manager told her that she shouldn't give service to those without masks and that I need a mask. I then asked her to bag the things and she complained the entire time!! She refused to double bag it when I asked her to and also refused to bag the rabbit bedding. I visit this pet smart all the time and have never had such and uncomfortable and rude encounter!!!!!! She was working at register number 1 at 3pm today.
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June 2020 by Heather H.
I love how this particular store location offers so many services! They have a puppy/adult dog training department, a grooming salon, a pet hotel (PetsHotel), a canine camp (Doggie Day Camp), and a veterinarian clinic (Banfield Pet Hospital). I have taken my dog to been seen at their vet clinic and have also boarded him at their pet hotel in the past, and my family and I were very satisfied with the results. I also like how they have a huge variety of pet products. My only issue is, the last time I was there, a lot of their items were out of stock. However, I think that may be due to the COVID-19 restrictions.
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February 2020 by Gina B.
Waste of money, I thought maybe be the second time would be different, but no‼ Don't waste your money. Find a real trainer, my first pup slept three it and second pup, played with other dogs that were bored.
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September 2019 by Steph H.
Will never go to this Petsmart again. Cashier was a smart ass and rude. I asked for help out with my dog food and she told me they only had 3 people working.if I have a problem call Corporate.
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August 2019 by Kymber H.
I normally go to a different location but I needed crickets. I stood there waiting for someone to help me after asking for help. I stood there for 15 minutes before someone finally helped me, and that was after another customer had asked for help. She had crickets in bags already, but looking at the bags, they were blown up and tied off incorrectly and looked like some were dying already. I live 15 minutes away from here and just from the drive home, the bag that I have for my crickets is already half way deflated. I will definitely NOT go back to this location.
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July 2019 by Alisha L.
My mom and I recently stopped by the store to purchase dog food and cat food for her animals. While walking around the store we ran into a gal with a cute dog named sassy. My mom is a big dog lover and wanted to say hello. She let the animal sniff her hand before she went in to give it loves. Fast forward to the checkout line a little later.... My mom went to pet this same dog and it bit her finger. I heard a scream so loud I went running to see if she was okay. My baby and I were looking at the fish. My moms figure was bleeding and she was in tears. I was shocked to see employees not even check to see if she was okay and another just doddle over to get a bandaid. The women brought back a small bandaid, no first aid kit, I had to ask for an additional bandage and a wipe to clean her bleeding finger. I normally have nothing but a great experience at this store (that's why I gave my rating 2 stars!) but I am horrified that there is no protocol for safety when someone gets bit by a dog. I am disgusted by the way employees acted and I will drive to the west valley location or even PetCo before returning to this store again. I hope this issue can me addressed with upper management and a better protocol put into place.
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July 2019 by Lisa G.
Moving to Colorado from Nevada, I couldn't find a reasonable hotel that would take my two cats and one small dog. Most hotels had a limit of two pets per room. If I was willing to pay $400, I could have up to 5 pets at two hotels we looked-up under pet friendly hotels in Salt Lake City. It became clear that boarding was going to have to be an option. My sister suggested Petsmart and found Petshotel, part of Petsmart in Taylorsville, about 10-15 minutes from the hotel I was staying in with my dog. They needed my paperwork on my cats' vaccination history to make sure they were up-to-date, and I left them a bag of special urinary tract food because one of my cats gets FLUTD, stones in his urinary tract. Both cats were approved to be caged together. It was really convenient because they're open into the evening hours and open at 7am before Petsmart even opens. You just walk through a dimly lit store to the bright boarding area. I'm so glad my cats got a chance to relieve their bowels and bladders after a 7 1/2 hour drive. I let them out halfway to use the litter box in my car but the were having none of that. Plus, I had to wrestle them back in their cages. 'Not easy in a closed-up car. Petshotel even gave me a check list and handwritten note about each of my cats' stay. It cost me $46 for one night with two cats. Much cheaper than a $400 a night hotel!
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October 2017 by Verlene W.
On the way home from work I remembered that I needed to pickup pet supplies. While I was at PetSmart I set up an appointment at the Groomer's. I love that I am able to take care of several items under the same roof. Everyone there knows our pets by name. I saw our dog trainer and she wanted to know about or pup. Our dog had all of classes from puppy - advanced and " Canine Citizen". She is excellent. I can't even describe how wonderful she is. We have referred her service to many of our friends. There are quite a few similar stores that are closer to home. We choose this PetSmart because of the people who work there. We can get our supplies on-line or at any store.
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July 2017 by Taryn N.
The cashier was SUPER nice and enthusiastic...cute kid. I didn't catch his name. I was leaving town on a Monday morning and forgot at 6:15 on Sunday night that I needed cat food for my kitties before I left! I HAD to go to Petsmart and found the ones closest to my house (Sugarhouse and SLC) close at 6pm on Sunday's. In a panic, I was able to make it to this one that closes at 7pm on Sunday's. Phew! THANK YOU!
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June 2017 by Jenna R.
Over a month ago I made a reservation to have my dog boarded at this Petsmart location for the weekend. I asked all of the questions you could possibly think of....especially emphasizing vaccination policy and if I need to bring proof in. They said they would call my veterinarian and get the information I even provided them with the number and then said they would call me if I needed to get any vaccinations prior to bringing her in. Not receiving a phone call with any problems I proceeded to bring my little girl in. First time ever boarding her anywhere. After doing check in paperwork for at least 10 minutes they asked about proof of vaccination I told them that I was informed that they were going to call the vet a month ago and notify me. They refused my dog sent me with a paper basically saying figure it out here are some Spots. I will not be returning because of this. Boarding her is a stressful situation and they were not understanding at all. My dog is completely vaccinated and has been to petsmart for grooming and in their system. Very disappointed they weren't able to hold her for a couple hours to call considering they told me they would get the information from my vet faxed to them.
