-
November 2023 by Alex Pick
Don’t make the same mistake I did, listen to the reviews and don’t go here. Had an appointment to pick up tires. Took half an hour to get anyone’s attention to get the car checked in. Finally talked to someone and they said they would contact me when they were finished. An hour later I get a call saying they actually don’t have the tires I ordered in stock so I just wasted two hours of my time and gas driving there for no reason. On top of that they say they can’t refund me and they don’t know when the tires will be back in stock. Terrible company with incompetent staff to match.
-
November 2023 by Vaisa M.
Went to Walmart to get my tires changed and was told to wait for a few seconds to see how long it would take to check their schedule if they could fit us in and I sat waiting for someone to get back to me for about an hour. I waited an hour when there were three people and 1 other car there being worked on but yet no one could come and tell me if they had room on their busy schedule for them to change my tires. I went to Jiffy Lube after and got my car worked on with in 5 minutes.
-
August 2023 by R Ethan S. Kelly
Got here at 5:45 with only 1 car ahead of me and they wouldn't service my vehicle due to closing soon...soon as in 7 pm won't return here
-
July 2023 by Tayler B
I set up an appointment and ordered four tires. When I showed up they said that they no longer accept appointments and said that they could not put the tires on my type of vehicle even though they knew what type of car I had when I called to schedule. It’s definitely worth it to take your business elsewhere.
-
July 2023 by Keven Taylor
Employees sat in back while my wife waited for 10 mins talking to each other giving each other blowies or something. She just wanted to pay for her tires and leave. She had to to go in the back and say something, they walked up front and they apparently were all on break at the same time? Didn’t give her an apology or anything. Get your store in order.They also didn’t correct the tire pressure monitor before returning it. Lazy mechanics that sit on their phones all day.
-
July 2023 by Tatiana Barros
Every time the Auter Center is full, I mean with a lot of oil or tire change jobs the attendants are rude and do everything to make you leave and come back another day or never come back. Perhaps if they earned a commission they would be more excited and kinder for us to serve. I strongly recommend never stopping your car at this auto center if it is full
-
June 2023 by Terry Keyes
Avoid this location like the plague. They almost killed me because of their negligence putting on my new tires. They did not tighten the lugs enough and my front driver side tire fell off. Luckily I was only going about 10mph and not on the highway. Then my new back passenger tire got a leak in it so I took it back to get it fixed. They had me wait for 2 hours just to tell me that they can’t fix my tire because it’s a “rim leak” even though I bought their tire warranty. They said I had to get a new rim or buy a tire repair product. Coincidentally it was 30 minutes before closing. Later I suspected they just did not want to do the job because they were being lazy and wanted to go home. So I called a different nearby location and they said they do fix rim leaks and said they don’t know why they lied to me. There was also no associate at the desk and only appeared about every 20 minutes keeping other customers waiting. If you care about your life, value your time and don’t want to be lied to, I suggest you find a different auto care location.
-
June 2023 by Adam Turville
I had an appointment and still waited an hour just to find out that they didn’t have the right jack for my car, a Toyota highlander. They refused to call other Walmarts to see who had the right jack. I asked them to test a battery I had and an hour later they realized their machine was out of paper and so it didn’t print the report and they said they couldn’t tell me anything about the battery and whether it needed to be charged. All around bad experience and really awful customer experience.
-
May 2023 by Lorin W.
I had a flat tire and just asked for a little bit of help and the employees just stood there and offered no help told me it would be 5 hours to get help. Worst customer service ever!! Would be negative stars if available!!
-
May 2023 by Raina Ruiz
Horrible experience. Had to go searching for an employee after 15 minutes of waiting. Just for them to tell me to pull around and wait another 10 minutes. I showed up early hoping to just drop it off because I had errands and instead ended up waiting until 20 after my appointment to even get help. Price isn’t worth the hassle.Service: Tires
-
May 2023 by Affz Longgee
No one in sight to talked to so I heard people laughing so I walked in and saw two Karen's relaxing by a stack of tires and they almost had a panic attack just seeing me in the shop( I'm positive I know more about cars than they do lol) but they were screaming at me from top of their lungs to get out and and I calmly walked out of the shop and asked if I can get an oil change cuz I'm short in time and need shopping to do, but they just escorted me out and went back to their own conversation lol, if they would let me do my own, I'd be out in 5 minutes lol
-
May 2023 by Brandi Martinez
Honestly i had a decent experience, I wasn't expecting anything special since its Walmart after all. I can say the staff was friendly and took the time to answer all of my questions. Plus my vehicle runs great.I enjoyed it so much i plan to return this week to have my headlights restored.Service: Oil change
-
May 2023 by Tyler Larsen
This was a terrible experience, but it's really Walmart management's fault. First, the online appointment system means nothing. Disregard the time you pick and be their at 7 a.m. parked outside the garage door to the shop. You will find out when you arrive it's first come, first served. Second, ask for the flat repair warranty when you arrive because it's confusing to the staff to add it later when you pick up. Techs aren't trained on the register well enough to do this on their own. Of course the manager was gone when I got there. Third, techs are also not that experienced-- they stripped a lug nut and blamed it on a bad stud. A stop at Autozone and I was able to hand twist a new lug nut on. The weird thing is, no one said anything, they just slyly left it in the cup holder and locked me out after I paid even though they weren't closed yet. However, that complaining aside, the tires were almost half for the same brand that I could find shopping around, so as is true most places, I got what I paid for. So, I'm okay.
-
April 2023 by Erin Steen
Heads up: your appointment scheduled online is absolutely meaningless. I made an appt over the weekend to get tires this morning and when I showed up they told me they don’t accept appointments anymore and they didn’t have the tires I had already paid for in-stock…. Even though the website said they were in stock at this location and allowed me to make an appointment and pay for the tires. I had also tried calling when I made the appointment to talk about which tires they recommend and they don’t answer the phone. Garbage service all around.
-
February 2023 by Kim Melchior
They took care of fixing my tire and do a rotation without any problem.However they never mentioned my rear brakes were metal on metal,which could have created a dangerous situation.I feel they should at least have mentioned that problem.