Cummins Sales and Service
Auto Repair ,
Auto Parts
Hours:
2167 S 5370 West, West Valley City UT 84120
Hours
About Cummins Sales and Service
Cummins Sales and Service receives positive feedback for its friendly and knowledgeable staff, particularly highlighting a team member named Robert for his excellent customer service. Customers appreciate the organized scheduling process and the clear explanation of warranty and drop-off procedures. The service department is noted for its efficiency, completing repairs such as a trailer generator service in just three days. Many customers express gratitude for the technicians' expertise, especially after previous unsuccessful attempts at getting issues resolved by other companies. However, there is some concern regarding the labor charge estimation process, as one customer felt overcharged despite the work being completed in less time than quoted. Overall, while many experiences are positive, there are suggestions for improvement in the estimation process and follow-up communication regarding billing concerns.
Most Recent Reviews
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July 2026
Parts sales was kind of abrasive. Not very helpful. Better to call for parts then pick up at will call.
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November 2023
Robert is awesome! His customer service and common sense is on point. Friendly, professional, efficient, and knowledgeable. Cummins has a great employee in "will call". Thank you Robert from all of us at Charlie's Service.
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January 2023
Service desk was spot on with helping got me taken care of in a timely manner, nice driver lounge upstairs
More Comments(78)
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