Cummins Sales and Service

Auto Repair, Auto Parts
Hours: Cummins Sales and Service receives positive feedback for its friendly and knowledgeable staff, particularly highlighting a team member named Robert for his excellent customer service. Customers appreciate the organized scheduling process and the clear explanation of warranty and drop-off procedures. The service department is noted for its efficiency, completing repairs such as a trailer generator service in just three days. Many customers express gratitude for the technicians' expertise, especially after previous unsuccessful attempts at getting issues resolved by other companies. However, there is some concern regarding the labor charge estimation process, as one customer felt overcharged despite the work being completed in less time than quoted. Overall, while many experiences are positive, there are suggestions for improvement in the estimation process and follow-up communication regarding billing concerns.

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