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February 2024 by Vickie Boggess
Went in to buy a new phone, very bad experience! Went in to buy a new phone, told one price then I was told another higher price because I was told I didn’t have insurance on my phones, then I was told in order to get the insurance on my phone I would have to sign up that day. After I left the store I called customer service and they told me I do have Insurance on my phone so they adjusted my monthly bill. I did let Jaden customer specialist know I do have insurance , he just kept telling me no I don’t and if I want to get with the manager, we could have her view the plan. Jaden then went and got my paperwork and it was very obvious he talked to the manager about the situation because the lady manager said oh you know I want to yell. Very unprofessional customer service at this location!
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January 2024 by Jayden
I have been with Verizon for a very long time and not once have I experienced horrible customer service like I have at this location. Not once but twice! First time I came in I wanted to upgrade my phone and the lady that works there did not want to honor their promotional deal so I left. I went in today for something else and Jaden the “Verizon specialist” was so ignorant and just lacked professionalism and had bad customer service. Do not recommend this location. Their employees are not it. Go somewhere else. I would give this place -5 stars if I could.
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December 2023 by Alexander T.
Went around Black Friday. Sat in the store for about 15 minuets patiently waiting for an employee to help me. Wasn't given an opportunity to speak to them. I left, went to T-Mobile across the street. Waited even longer, but shortly after I arrived, I was greeted and put on the list( first come first serve) knowing when it was my turn, I would be helped.
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December 2023 by Manny Francis
Service was great. Told them what I wanted and didn’t want and they completely got me into what I wanted.great guys.
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December 2023 by Jack Sherman
Horrible service
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December 2023 by Kath Denton
Should’ve came here first
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December 2023 by Richard Valencia
Well taken care off and Mark Z gave excellent customer service, the whole team at this Verizon was great!
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November 2023 by Matt Nielsen
5 stars for Keaton. Great energy and easy to work with. Helped us get taken care of quickly and easily. Appreciate the help man.
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November 2023 by nancy nuon
I love this location!They were busy, however, everyone was friendly and acknowledged me when I had walked in.They did a quick inquiry and advised me it would be a few minutes before they could assist me.In addition, when they assisted me, they were very knowledgeable and efficient.It reassured me that I've made the right decision by changing my service over to them from T-Mobile.Thank you all for your great service! ???
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September 2023 by james jordan
I was profiled by Carrie before I checked in, she didn’t want to check me in she serviced everyone who came in after me waited till closing time and asked me to come back. Then she serviced another gentleman who checked in after me once I left the store. I been a long time Verizon customer but after this experience I’m leaving.
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September 2023 by Omar S.
I went in there to purchase a iPhone and Mark sales associate went above and beyond for me . Unfortunately they didn't not have the model I was looking for but he still went out the way to do the application and tell me in depth what each plan has to offer. After noticing he did didn't have the phone in stock he referred me over to another local store. He gave me the application # so I would have to go through that process again. Ask for him on your next purchase he goes above and beyond. Thanks Mark for making my experience better .
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July 2023 by Nicole Andrews
Staff are always very helpful. It seems as though if one employee cant answer your question another one can. If your problem was not resolved no matter what you will leave there with a solution to your problem. They are always willing to go above and beyond to assist their customers.
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July 2023 by Anette Gomez
Keaton was really helpful and went above and beyond! The staff here is very lovely too!
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June 2023 by Megan McAlister
We got helped by Specialist Mark, and he was great! He was helpful, fast, and super understanding! He helped us feel comfortable asking for help and giving us advice with our devices! Thanks, Mark!
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April 2023 by Jonathan Broderick
I've had nothing but great experiences here. Louie, Juan, Jaden, Scott, and Carrie have helped me on multiple occasions and have been very friendly, knowledgeable, and have always provided excellent customer service. They often say they're here to help and "take care of you", and they've always done exactly that. Appreciate you guys!
